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For Companies At a Glance
- Tasks: Lead reservations for luxury hotels, ensuring exceptional service and maximised occupancy.
- Company: Join The Monogram Collective, a unique collection of boutique hotels in Scotland.
- Benefits: Competitive salary, career growth, and the chance to work in luxury hospitality.
- Other info: Be part of a passionate team dedicated to excellence in guest service.
- Why this job: Elevate guest experiences and drive revenue in a dynamic, fast-paced environment.
- Qualifications: Strong leadership skills and experience in luxury hospitality management.
The predicted salary is between 35000 - 45000 £ per year.
Join the Journey of Luxury Hospitality Excellence. The Monogram Collective showcases a newly crafted collection of unique British stays, each with its own distinct charm. Our growing portfolio of luxury boutique hotels spans England and Scotland, including iconic properties such as The Vineyard, Pine Trees, and Meldrum House. Steeped in heritage and reimagined for the curious modern traveller, our hotels celebrate individuality and the rich spirit of their surroundings, inviting you to feel the story of every place you stay.
We’re seeking an exceptional Reservations Manager to join our Commercial team and elevate the guest journey across our Scottish properties.
Your Role at a Glance: As the Reservations Manager for Scotland, you will oversee the reservations operation across Meldrum House, Pine Trees, and East Haugh House. You will lead the seamless management of booking enquiries from initial contact through to arrival, ensuring exceptional service, maximised occupancy, and strong revenue performance. Working closely with our Sales Director, Revenue Coordinator, and hotel teams, you will drive efficiency, optimise distribution channels, and champion a luxury guest experience at every stage. This is a full-time, permanent role, based at our Meldrum House Hotel.
Key Responsibilities:
- Oversee daily reservations operations across all Scottish properties, ensuring all enquiries are handled promptly, accurately, and with personalised luxury service.
- Drive revenue performance by implementing pricing, inventory, and distribution strategies in partnership with the Revenue Management Consultant and Sales Director.
- Maximise conversion, RevPAR, and upselling opportunities across rooms, dining, and spa.
- Lead, coach, and develop the reservations team, including recruitment, onboarding, training, and performance management.
- Maintain expert knowledge of PMS, CRS, and distribution systems (e.g., OTAs, GDS), ensuring data accuracy and strong rate integrity.
- Manage group bookings, special requests, and guest communications while collaborating closely with Front Office, Sales, Marketing, and Operations.
- Provide detailed information on rooms, amenities, rates, and packages, using effective sales techniques to enhance the guest experience.
- Analyse booking trends and market conditions, producing insightful performance reports to support commercial decision-making.
- Conduct regular audits and uphold luxury brand standards across all reservation processes and guest interactions.
- Resolve booking issues or discrepancies professionally, escalating complex matters where necessary and ensuring secure and accurate payment processing.
About You: You are a confident, highly organised, and commercially minded leader with a passion for luxury hospitality. You thrive in a fast-paced environment, inspire others to deliver excellence, and bring a strategic mindset to driving revenue and guest satisfaction.
Reservations Manager employer: Meldrum House
Contact Detail:
Meldrum House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend hospitality events, and connect with people on LinkedIn. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its properties. Familiarise yourself with their unique offerings and think about how your experience aligns with their luxury service standards. This will help you stand out as a candidate who truly gets their brand.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Reservations Manager role. Highlight your leadership skills, revenue management experience, and passion for guest satisfaction to show them you mean business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to the luxury experience we offer.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Show Your Passion for Luxury Hospitality: When writing your application, let your love for luxury hospitality shine through! Share experiences that highlight your commitment to exceptional service and how you’ve gone the extra mile to create memorable guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations Manager role. Highlight relevant skills and experiences that align with our values and the responsibilities outlined in the job description. We want to see how you fit into our unique story!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Monogram Collective!
How to prepare for a job interview at Meldrum House
✨Know Your Luxury Hospitality
Familiarise yourself with the Monogram Collective and its unique properties. Understand their ethos of luxury and individuality, and be ready to discuss how you can enhance the guest experience at each location.
✨Showcase Your Revenue Strategies
Prepare to talk about your experience with pricing, inventory management, and distribution strategies. Bring examples of how you've maximised occupancy and revenue in previous roles, as this will demonstrate your commercial acumen.
✨Demonstrate Leadership Skills
As a Reservations Manager, you'll need to lead a team. Be ready to share your approach to coaching and developing staff, including any successful training programmes you've implemented in the past.
✨Be Data Savvy
Brush up on your knowledge of PMS, CRS, and distribution systems. Be prepared to discuss how you've used data analysis to inform decision-making and improve booking processes in your previous roles.