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- Tasks: Lead hotel operations, ensuring top-notch service and guest satisfaction.
- Company: Join the vibrant team at Meldrum House Hotel, where hospitality meets excellence.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Work in a supportive team with a focus on personal development.
- Why this job: Be the heartbeat of our hotel, making every guest's experience unforgettable.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Why join Meldrum House Hotel? The Operations Manager is the operational heartbeat of the hotel, with particular ownership of:
- Food Product quality
- Speed of service
- Upselling and storytelling
- Guest engagement and complaint resolution
Ensure exceptional delivery of events and banqueting, including:
- BEO accuracy
- Pre‑shifts
- Function set‑ups
- Post‑event reviews
Manage daily/weekly:
- Guest recognition and personalisation
- Brand language and tone of voice
- Complaint recovery and service remedies
- Presentation standards (people, spaces, product)
- Anticipatory service and attention to detail
Implement and maintain a structured SLH Standards Training Framework, including:
- Departmental standards workshops
- Weekly service coaching
- Competency checklists for HODs and supervisors
- Service audits / mystery guest follow‑ups
Lead by example with consistent behaviours: professional presence, calm under pressure, and exceptional guest interaction. Partner with Front Office, Housekeeping, Maintenance for a seamless guest journey; maintain a strong operational rhythm (daily check‑ins, handovers, peak planning); uphold high standards of cleanliness, presentation, and maintenance. Support HODs to achieve consistently high quality through structured follow‑up and accountability. In conjunction with the Head of Operations and Head of Commercial, develop the hotel’s budget and financial plans. Manage the financial performance including attainment of annual revenue growth and profit conversion targets across all revenue streams including rooms and food.
Operations Manager employer: Meldrum House
Contact Detail:
Meldrum House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels similar to Meldrum House. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to share specific examples of how you've improved service quality or handled guest complaints in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels you admire, like Meldrum House, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Keep it personal! Tailor your approach to each hotel by researching their brand language and values. Show them that you understand their unique vibe and how you can contribute to their operational excellence.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with our mission and values, so share your experiences that highlight your enthusiasm for guest engagement and service excellence.
Be Specific About Your Experience: Tailor your application by including specific examples of your past roles, especially those related to operations management. We’re keen to hear about your achievements in food quality, event delivery, and team leadership, so don’t hold back on the details!
Use Our Language: Make sure to mirror the language used in the job description. This shows us that you understand the role and its requirements. Use terms like 'guest engagement', 'service remedies', and 'operational rhythm' to demonstrate your familiarity with the industry.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Meldrum House Hotel and what we stand for!
How to prepare for a job interview at Meldrum House
✨Know Your Stuff
Before the interview, dive deep into Meldrum House Hotel's operations and values. Familiarise yourself with their approach to guest engagement and complaint resolution. This will help you demonstrate your understanding of their operational heartbeat and how you can contribute.
✨Showcase Your Leadership Skills
As an Operations Manager, leading by example is key. Prepare examples from your past experiences where you've successfully managed teams, maintained high standards, or resolved conflicts. Highlight your calmness under pressure and how you’ve fostered a positive work environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially around guest complaints and service recovery. Think of specific scenarios where you turned a negative experience into a positive one, showcasing your ability to engage guests and uphold presentation standards.
✨Understand Financial Performance Metrics
Brush up on your knowledge of budget management and financial performance metrics. Be prepared to discuss how you’ve contributed to revenue growth in previous roles. This will show that you’re not just about operations but also understand the financial side of running a hotel.