Reservations Manager in Inverurie

Join the Journey of Luxury Hospitality Excellence. The Monogram Collective showcases a newly crafted collection of unique British stays, each with its own distinct charm. Our growing portfolio of luxury boutique hotels spans England and Scotland, including iconic properties such as The Vineyard, Pine Trees, and Meldrum House. Steeped in heritage and reimagined for the curious modern traveller, our hotels celebrate individuality and the rich spirit of their surroundings, inviting you to feel the story of every place you stay.

We’re seeking an exceptional Reservations Manager to join our Commercial team and elevate the guest journey across our Scottish properties.

Your Role at a Glance: As the Reservations Manager for Scotland, you will oversee the reservations operation across Meldrum House, Pine Trees, and East Haugh House. You will lead the seamless management of booking enquiries from initial contact through to arrival, ensuring exceptional service, maximised occupancy, and strong revenue performance. Working closely with our Sales Director, Revenue Coordinator, and hotel teams, you will drive efficiency, optimise distribution channels, and champion a luxury guest experience at every stage.

This is a full-time, permanent role, based at our Meldrum House Hotel.

Key Responsibilities:

• Oversee daily reservations operations across all Scottish properties, ensuring all enquiries are handled promptly, accurately, and with personalised luxury service.
• Drive revenue performance by implementing pricing, inventory, and distribution strategies in partnership with the Revenue Management Consultant and Sales Director.
• Maximise conversion, RevPAR, and upselling opportunities across rooms, dining, and spa.
• Lead, coach, and develop the reservations team, including recruitment, onboarding, training, and performance management.
• Maintain expert knowledge of PMS, CRS, and distribution systems (e.g., OTAs, GDS), ensuring data accuracy and strong rate integrity.
• Manage group bookings, special requests, and guest communications while collaborating closely with Front Office, Sales, Marketing, and Operations.
• Provide detailed information on rooms, amenities, rates, and packages, using effective sales techniques to enhance the guest experience.
• Analyse booking trends and market conditions, producing insightful performance reports to support commercial decision-making.
• Conduct regular audits and uphold luxury brand standards across all reservation processes and guest interactions.
• Resolve booking issues or discrepancies professionally, escalating complex matters where necessary and ensuring secure and accurate payment processing.

About You:

You are a confident, highly organised, and commercially minded leader with a passion for luxury hospitality. You thrive in a fast-paced environment, inspire others to deliver excellence, and bring a strategic mindset to driving revenue and guest satisfaction.

Essential Experience & Skills:

• Minimum 3 years’ experience in a Reservations Manager role within a luxury hotel environment, ideally across multi‑property operations.
• Strong understanding of revenue management, yield strategy, and distribution channels.
• Proficiency with hotel systems such as HMS PMS, Synxis, Duetto, Seven Rooms, and Journey.
• Exceptional communication and leadership skills, with the ability to build strong internal and external relationships.
• Highly organised and detail‑driven, with the ability to manage multiple priorities.
• Passionate about luxury service and crafting memorable guest journeys.

Preferred:

• Experience within a luxury Scottish or UK boutique hotel environment.
• Strong familiarity with OTA and GDS management.

Why Join Us?

At The Monogram Collective, you’ll be part of a passionate team shaping the future of luxury hospitality. We offer a collaborative environment, creative freedom, and the chance to make a lasting impact across a growing portfolio of exceptional properties. You’ll also enjoy:

• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• In‑house company interactive communication app
• Access to our state‑of‑the‑art gym and pools
• Healthy meals while working
• External Employee Assistance Programme
• Financial Wellbeing App (Stream)
• £200 referral bonus

Following your first 3 months, you’ll also receive:

• Access to our “Treat Yourself Here” wellbeing & discounts platform
• Participation in employee recognition schemes
• Long‑service recognition
• Complimentary overnight stay & dinner for two (probation pass & annual anniversary)
• 50% restaurant discount
• Cycle to Work Scheme
• Discounted room rates for you, friends, and family
• Spa treatment and product discounts
• Life Assurance cover

Ready to Make Your Mark? Apply now and bring your leadership, commercial insight, and passion for luxury hospitality to The Monogram Collective.