At a Glance
- Tasks: Manage guest bookings and enquiries for luxury hotels with a focus on exceptional service.
- Company: The Monogram Collective, a growing portfolio of unique British boutique hotels.
- Benefits: 30 days holiday, training, gym access, discounts, and employee recognition schemes.
- Other info: Dynamic work environment with opportunities for career growth and personal development.
- Why this job: Join a passionate team shaping the future of luxury hospitality and make a real impact.
- Qualifications: Experience in hotel reservations or guest-facing roles, strong communication skills.
The predicted salary is between 24000 - 30000 € per year.
Join the Journey of Luxury Hospitality Excellence. The Monogram Collective showcases a newly crafted collection of unique British stays, each with its own distinct charm. Our growing portfolio of luxury boutique hotels spans England and Scotland, including iconic properties such as The Vineyard, Pine Trees, and Meldrum House.
Steeped in heritage and reimagined for the curious modern traveller, our hotels celebrate individuality and the rich spirit of their surroundings, inviting you to feel the story of every place you stay. We are now seeking a dedicated Reservations Coordinator to support our Scottish properties and help deliver a seamless guest experience.
Your Role at a Glance: As the Reservations Coordinator for Scotland, you will manage booking enquiries for Meldrum House, Pine Trees, and East Haugh House. You will serve as the first point of contact for guests, handling enquiries across phone, email, and web while ensuring accuracy, warm communication, and strong coordination with wider hotel teams. This full-time, permanent role is based at Pine Trees Hotel and plays a key part in supporting revenue, guest satisfaction, and smooth operational alignment across departments.
- Handle guest enquiries and reservations across phone, email, and web in a professional, warm, and service-focused manner.
- Accurately process room, dining, spa, and event bookings using hotel reservation systems.
- Identify upselling opportunities to maximise occupancy and total revenue.
- Coordinate with Front Office, Sales, Housekeeping, Events, F&B, and Golf teams to ensure seamless guest experiences.
- Manage booking changes, amendments, and cancellations efficiently, maintaining high guest satisfaction.
- Maintain accurate guest profiles, booking records, and support with reporting on trends or occupancy data.
- Assist in ensuring all reservation processes reflect the luxury standards of The Monogram Collective.
- Support teamwork within the reservations function and demonstrate flexibility for varied shifts, including weekends.
About You: You are well-organised, personable, and passionate about delivering exceptional service. You thrive in a guest-facing environment, take pride in accuracy, and enjoy creating smooth, memorable experiences for every guest who contacts the hotels.
Essential Experience & Skills:
- Experience in hotel reservations, front office, or a guest-facing role within a 4- or 5-star hospitality environment.
- Excellent written and verbal communication skills.
- Familiarity with hotel PMS or reservation systems (e.g., Opera).
- Strong organisational skills and exceptional attention to detail.
- Confidence using sales techniques to promote hotel facilities and services.
- A genuine passion for luxury hospitality and delivering exceptional guest experiences.
Preferred:
- Experience in boutique or multi-property hotel environments.
- Additional experience with event or dining reservations coordination.
Why Join Us? At The Monogram Collective, you'll be part of a passionate team shaping the future of luxury hospitality. We offer a collaborative environment, creative freedom, and the chance to make a lasting impact across a growing portfolio of exceptional properties.
You’ll enjoy:
- 30 days holiday
- Training and development from day one
- Employee events and celebrations
- In-house company interactive communication app
- Access to our state-of-the-art gym and pools
- Healthy meals while working
- External Employee Assistance Programme
- Financial Wellbeing App (Stream)
- £200 referral bonus
Following your first 3 months, you’ll also receive:
- Access to our Treat Yourself Here wellbeing & discounts platform
- Participation in employee recognition schemes
- Long-service recognition
- Complimentary overnight stay & dinner for two at probation pass and each anniversary
- 50% restaurant discount
- Cycle to Work Scheme
- Discounted room rates
- Spa treatment and product discounts
- Life Assurance cover
Ready to Make Your Mark? Apply now and bring your communication skills, attention to detail, and passion for luxury hospitality to The Monogram Collective.
Reservations Co-ordinator in Inverurie employer: Meldrum House Country Hotel & Golf Course
At The Monogram Collective, we pride ourselves on being an exceptional employer in the luxury hospitality sector, offering a vibrant work culture that values creativity and collaboration. As a Reservations Coordinator based at the stunning Pine Trees Hotel, you'll enjoy comprehensive training, generous holiday allowances, and unique perks such as complimentary stays and discounts, all while contributing to memorable guest experiences across our exquisite portfolio of boutique hotels in Scotland. Join us to grow your career in an environment that celebrates individuality and excellence in service.
Contact Detail:
Meldrum House Country Hotel & Golf Course Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Co-ordinator in Inverurie
✨Tip Number 1
Get to know the company! Research The Monogram Collective and its properties. Understanding their unique charm and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it's crucial to convey warmth and professionalism. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples from your past experiences where you've successfully managed bookings or coordinated with different teams. This will demonstrate your ability to handle the responsibilities of a Reservations Coordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to highlight your passion for luxury hospitality in your application!
We think you need these skills to ace Reservations Co-ordinator in Inverurie
Some tips for your application 🫡
Craft a Tailored CV:Make sure your CV highlights your experience in hotel reservations and guest-facing roles. We want to see how your skills align with the luxury hospitality vibe we’re all about!
Show Off Your Communication Skills:Since you’ll be the first point of contact for our guests, it’s crucial to demonstrate your excellent written communication skills. Use clear, warm language that reflects your personality and passion for service.
Highlight Your Organisational Skills:We love a well-organised candidate! Make sure to mention any experience you have with managing bookings or using reservation systems. This will show us you can handle the fast-paced environment of luxury hospitality.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Meldrum House Country Hotel & Golf Course
✨Know Your Hotels
Before the interview, take some time to research The Monogram Collective and its properties. Familiarise yourself with their unique offerings, history, and what sets them apart in the luxury hospitality market. This will not only show your genuine interest but also help you answer questions more effectively.
✨Practice Your Communication Skills
As a Reservations Coordinator, communication is key. Practice articulating your thoughts clearly and warmly. You might even want to role-play common scenarios, like handling a guest enquiry or upselling services, to demonstrate your service-focused approach during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and maintain attention to detail. Bring examples from your past experiences where you successfully handled bookings or coordinated with different teams. This will highlight your ability to thrive in a busy environment.
✨Demonstrate Your Passion for Luxury Hospitality
Share your enthusiasm for the luxury hospitality sector. Talk about what excites you about working in this field and how you can contribute to creating memorable experiences for guests. Your passion will resonate with the interviewers and set you apart from other candidates.
