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- Tasks: Join our team as a 1st or 2nd Line IT Support Engineer, tackling technical issues and providing remote support.
- Company: Melbreck is a dynamic IT support business in Lancaster, known for its excellent team environment.
- Benefits: Enjoy a supportive workplace, exposure to new technologies, and opportunities for personal development.
- Why this job: Be part of a fast-paced team focused on customer needs, with a culture that values collaboration and growth.
- Qualifications: 2-3 years of experience in IT support, strong customer service skills, and a driving license are required.
- Other info: Occasional travel across the UK to client sites is necessary, approximately once a month.
The predicted salary is between 23000 - 29000 £ per year.
Melbreck are working with an IT support business based in Lancaster that offers an excellent working environment and team focus. There is a fantastic opportunity to join their team as a Technical Support Engineer / IT Support Engineer, either as a first line support engineer or a second line support engineer.
They are a busy, fast-paced team where all members gain exposure to new technologies. They focus on customer needs rather than what costs the most or is the most state-of-the-art for the sake of it.
Role Overview:
Working as a 1st line or 2nd line support engineer (depending on your experience and preference), handling complex technical issues, performing root cause analysis, providing remote support, and working with level one technicians to resolve escalated issues.
Candidate Requirements:
- This role requires someone with a driving license and a car for client visits across the country when needed.
- Experience and knowledge around technical support / IT support for external customers combined with excellent customer service skills.
- At least 2-3 years in an external customer IT support role - either first line support or second line support, in a helpdesk role.
- Experience in a helpdesk environment or within an IT support environment where a proper, documented process for dealing with customer issues is followed.
- Experience of working with external customers, with a customer-centric focus.
- Experience of Windows desktop up to 11.
- Office 365 deployment and management.
Other experiences:
- Windows servers up to 2022 – including services such as AD, DNS, DHCP, Group Policy, RDS, SQL and Exchange.
- Virtualisation via ESXI or Hyper-V.
- Wireless technologies – from single access point to fully managed Ubiquiti, Meraki, or Aruba.
- Network technologies and fundamentals – routings, VLANs, VPNs, L2 & L3 technologies and fundamentals, switches, routers, firewall.
- Disaster recovery and best practice for backups – including cloud-based solutions as well as Veeam, Backup Assist and Backup Exec.
- Firewalls – Stateless, Stateful, NGFW (UTM) – FortiNet.
- 2FA Technologies – Microsoft, DUO.
- Spam Filters/Anti Spoofing Services.
Who are we looking for?
- A ‘can-do’ attitude.
- Ability to communicate around technical issues in plain English with customers.
- Customer focused.
- Ability to work in a small team and involve themselves in what needs doing.
- Ability to integrate well with others.
Please note: this role will occasionally involve some travelling across the UK to customer sites (historically around once a month) and requires someone who can commit to this time away at short notice and drive when necessary to client sites.
If you feel that you have the right mix of experience, knowledge, and attitude, and want to work for a fantastic, close-knit team in Lancaster that cares about you and your development, then apply now!
Information Technology Support Engineer employer: Melbreck Technical Recruitment
Contact Detail:
Melbreck Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows desktop up to 11 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills and experiences in previous roles. Since this position emphasises a customer-centric approach, be prepared to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Prepare to discuss your problem-solving abilities, especially in relation to complex technical issues. Think of specific instances where you performed root cause analysis and how you communicated solutions to customers in a clear, jargon-free manner.
✨Tip Number 4
Since the role involves occasional travel, ensure you can confidently discuss your driving experience and willingness to visit client sites. This shows your commitment to the role and readiness to meet the company's needs.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles that involved customer interaction. Emphasise your technical skills, particularly with Windows desktop and Office 365, as well as any experience with helpdesk environments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer-centric approach and your ability to communicate technical issues clearly to non-technical users.
Showcase Your Problem-Solving Skills: Provide examples of how you've handled complex technical issues in previous roles. Highlight your experience with root cause analysis and how you’ve successfully resolved escalated issues, as this is crucial for the position.
Highlight Your Team Fit: Discuss your ability to work in a team and your 'can-do' attitude. Mention any experiences where you collaborated with others to achieve a common goal, as this aligns with the company's focus on teamwork and customer service.
How to prepare for a job interview at Melbreck Technical Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical experience in detail. Highlight your familiarity with Windows desktop environments, Office 365, and any relevant server technologies. Be ready to provide examples of how you've resolved complex issues in previous roles.
✨Demonstrate Customer-Centric Focus
Since the company prioritises customer needs, share specific instances where you successfully addressed customer concerns. Emphasise your ability to communicate technical information in a way that is easy for customers to understand.
✨Exhibit a 'Can-Do' Attitude
The team values a positive attitude, so be sure to convey your willingness to tackle challenges head-on. Discuss how you approach problem-solving and your readiness to learn new technologies as needed.
✨Prepare for Team Dynamics
As this role involves working closely with others, think about how you can contribute to a collaborative environment. Share examples of how you've worked effectively in teams and how you adapt to different team dynamics.
