At a Glance
- Tasks: Manage customer orders and improve service for strategic accounts.
- Company: Leading designer and manufacturer of specialist equipment in North Devon.
- Benefits: Up to £36k salary, 10% bonus, health plan, and excellent pension.
- Other info: Monday to Thursday 8am-4:30pm, Fridays 8am-2pm with great career growth.
- Why this job: Join a dynamic team where your impact on customer service truly matters.
- Qualifications: Strong communication skills, attention to detail, and a customer-focused mindset.
The predicted salary is between 32000 - 36000 £ per year.
Melbreck Technical are working with a leading designer and manufacturer of specialist equipment, based in North Devon in Ilfracombe. If you are an ambitious professional, with a great eye for detail, excellent customer facing skills and looking to join a business where you can make a big impact, then this is for you.
Customer Service Specialist - Main responsibilities:
- Manage ticket process to support on time delivery of customer orders.
- Liaise with stakeholders and communicate all relevant activities related to managed accounts; escalate as required.
- To ensure that strategic orders & travel packs are processed, and orders acknowledged quickly.
- To monitor strategic order progress & communicate to stakeholders.
- To provide reports on strategic order progress.
- Actively look for ways in which service to strategic accounts can be improved.
Customer Service Specialist – Candidate Requirements:
- Excellent written & verbal communication skills.
- Empathetic / customer focused personality.
- Interpersonal skills / teamwork & collaboration.
- Effective time management / prioritisation of tasks.
- Attention to detail.
- Process driven.
- Able to balance customer requirements and needs of the business.
- Willingness to learn new skills & to adapt to constant change.
- Microsoft Word & Excel.
Customer Service Specialist – What’s on Offer:
- Hours: Monday to Thursday 8am to 4.30pm and Fridays 8am-2pm
- Salary: up to £36k
- Benefits: 10% Bonus, Health Plan, excellent pension contribution
Want to find out More? Click APPLY NOW
Customer Services Specialist in Ilfracombe employer: Melbreck Technical Recruitment
Melbreck Technical is an exceptional employer located in the picturesque North Devon, offering a dynamic work environment where your contributions truly matter. With a strong focus on employee growth, competitive salaries, and a comprehensive benefits package including a health plan and generous pension contributions, we foster a culture of collaboration and continuous improvement. Join us to be part of a team that values your skills and encourages you to make a significant impact in the engineering sector.
Contact Details:
Melbreck Technical Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Specialist in Ilfracombe
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Services Specialist in Ilfracombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and attention to detail. We want to see how your experience aligns with the role of a Customer Service Specialist, so don’t hold back!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we love a bit of character!
Highlight Your Teamwork Experience:We’re looking for someone who can collaborate effectively, so share examples of how you’ve worked in teams before. Whether it’s managing projects or supporting colleagues, show us how you contribute to a positive team environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just click APPLY NOW!
How to prepare for a job interview at Melbreck Technical Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Research Melbreck Technical and their specialist equipment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Demonstrate Your Attention to Detail
Since the role requires a great eye for detail, be ready to discuss specific instances where your attention to detail made a difference. Whether it’s catching an error in an order or ensuring a report was accurate, these examples will highlight your suitability for the position.
✨Be Ready to Adapt
The job description mentions a willingness to learn and adapt to change. Think of times when you've had to adjust quickly to new processes or challenges. Sharing these experiences will show that you can thrive in a dynamic environment.
