At a Glance
- Tasks: Manage customer orders and improve service for strategic accounts.
- Company: Leading designer and manufacturer of specialist equipment in North Devon.
- Benefits: Competitive salary, bonus, health plan, and excellent pension contribution.
- Other info: Flexible hours with opportunities for personal growth and learning.
- Why this job: Join a dynamic team and enhance customer experiences while developing your skills.
- Qualifications: Strong communication skills, teamwork, and attention to detail required.
The predicted salary is between 32000 - 36000 £ per year.
Melbreck Technical are working with a leading designer and manufacturer of specialist equipment, based in North Devon in Ilfracombe.
Main responsibilities:
- Manage ticket process to support on time delivery of customer orders.
- Liaise with stakeholders and communicate all relevant activities related to managed accounts; elevate as required.
- Ensure strategic orders & travel packs are processed, and orders acknowledged quickly.
- Monitor strategic order progress and communicate to stakeholders.
- Provide reports on strategic order progress.
- Actively look for ways in which service to strategic accounts can be improved.
Candidate Requirements:
- Excellent written & verbal communication skills.
- Empathetic / customer focused personality.
- Interpersonal skills / teamwork & collaboration.
- Effective time management / prioritisation of tasks.
- Attention to detail.
- Process driven.
- Able to balance customer requirements and needs of the business.
- Willingness to learn new skills & to adapt to constant change.
- Microsoft Word & Excel.
What’s on Offer:
- Hours: Monday to Thursday 8am to 4.30pm and Fridays 8am-2pm
- Salary: up to £36k
- Benefits: 10% Bonus, Health Plan, excellent pension contribution
Customer Service Specialist in Ilfracombe employer: Melbreck Technical Recruitment
Melbreck Technical is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the picturesque North Devon, our team enjoys a balanced work-life schedule with competitive salaries, generous bonuses, and comprehensive benefits, all while contributing to innovative engineering solutions that make a real impact.
Contact Details:
Melbreck Technical Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Ilfracombe
✨Tip Number 1
Get to know the company inside out! Research Melbreck Technical and their products. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common customer service scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in the past. This will highlight your interpersonal skills and fit for the team at Melbreck.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Specialist in Ilfracombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Specialist role. We want to see how you can manage ticket processes and improve service for our strategic accounts!
Show Off Your Communication Skills:Since excellent written and verbal communication is key, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your interpersonal skills!
Highlight Your Attention to Detail:In a role where monitoring order progress is crucial, we appreciate candidates who can demonstrate their attention to detail. Include examples from your past experiences that show how you’ve successfully managed tasks with precision.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Melbreck Technical Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research Melbreck Technical. Understand their products, values, and recent developments in the engineering sector. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is key. Prepare examples of how you've effectively communicated with customers or stakeholders in the past. Be ready to demonstrate your empathetic approach and how you handle challenging situations.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've improved service delivery or resolved customer issues. Discuss how you prioritised tasks and managed your time effectively to meet customer needs while balancing business requirements. This will show your process-driven mindset.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for learning and development. This not only shows your interest but also helps you assess if the company is the right fit for you.
