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- Tasks: Manage customer orders and improve service for strategic accounts.
- Company: Leading designer and manufacturer of specialist equipment in North Devon.
- Benefits: Up to £36k salary, 10% bonus, health plan, and excellent pension.
- Other info: Monday to Thursday 8am-4:30pm, Fridays 8am-2pm.
- Why this job: Join a dynamic team where your impact on customer service truly matters.
- Qualifications: Strong communication skills, teamwork, and attention to detail required.
The predicted salary is between 32000 - 36000 £ per year.
Melbreck Technical are working with a leading designer and manufacturer of specialist equipment, based in North Devon in Ilfracombe. If you are an ambitious professional, with a great eye for detail, excellent customer facing skills and looking to join a business where you can make a big impact, then this is for you.
Main responsibilities:
- Manage ticket process to support on time delivery of customer orders.
- Liaise with stakeholders and communicate all relevant activities related to managed accounts; escalate as required.
- Ensure that strategic orders & travel packs are processed, and orders acknowledged quickly.
- Monitor strategic order progress & communicate to stakeholders.
- Provide reports on strategic order progress.
- Actively look for ways in which service to strategic accounts can be improved.
Candidate Requirements:
- Excellent written & verbal communication skills.
- Empathetic / customer focused personality.
- Interpersonal skills / teamwork & collaboration.
- Effective time management / prioritisation of tasks.
- Attention to detail.
- Process driven.
- Able to balance customer requirements and needs of the business.
- Willingness to learn new skills & to adapt to constant change.
- Microsoft Word & Excel.
What's on Offer:
- Hours: Monday to Thursday 8am to 4.30pm and Fridays 8am-2pm
- Salary: up to £36k
- Benefits: 10% Bonus, Health Plan, excellent pension contribution
Want to find out More? Click APPLY NOW!
Customer Services Specialist in Ilfracombe employer: Melbreck Technical Recruitment Ltd
Contact Detail:
Melbreck Technical Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Specialist in Ilfracombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled customer issues in the past. This will demonstrate your problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Services Specialist in Ilfracombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience and skills that match the job description, especially your attention to detail and customer-facing abilities.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your empathetic approach and teamwork spirit in your examples.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share specific instances where you’ve improved customer service or resolved issues effectively. This will show us you’re proactive and process-driven.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team!
How to prepare for a job interview at Melbreck Technical Recruitment Ltd
✨Know the Company Inside Out
Before your interview, do some digging into the company’s background, values, and products. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Customer Service Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with customers or resolved conflicts in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges in customer service. Be ready to discuss how you identified issues, what steps you took to resolve them, and the positive outcomes that followed. This will highlight your proactive approach and attention to detail.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured. This not only shows your interest but also helps you gauge if the company is the right fit for you.