Medical Receptionist/Administrator post covering both medical centres of Melbourne & Chellaston Medical Practice, a GP practice. The work centres on running the appointment system, handling urgent requests and answering calls and patient queries at the front desk, with records, scanning and read-code data entry alongside. Shifts run either 8am to 2pm or 12:30pm to 6:30pm, and covering both is essential. Prior GP experience is desirable, and GCSEs in English, Maths and IT are required.
What the job involves
- Manage the electronic appointment system, arranging appointments with appropriate clinicians
- Handle urgent requests, including urgent house calls to the on-call doctor
- Record home visit requests for GPs and district nurses
- Welcome patients and visitors, answer calls and respond to queries
- Relay messages accurately and keep patients informed of delays
- Process repeat prescriptions, arrange sample collection and obtain test results when required
- Maintain paper and electronic patient records, including scanning and filing, under data protection and Caldicott principles
- Enter clinical data using read codes
- Record income, issue receipts and update the status board with births, deaths and admissions
- Check and restock clinical rooms, reception and patient information materials
- Open and secure the surgery each day, including the alarm
- Provide reception and relief cover for colleagues, attend training and liaise across the primary care team
Qualifications
- 4 GCSEs at grade A-C or equivalent, including English, Maths and IT
- ECDL or equivalent
Skills & knowledge
- High level of computer skills, proficient in Word, Excel and Outlook
- Excellent communication, listening and interpersonal skills
- Organisational and work management skills
- Ability to work autonomously using own judgement and local knowledge
Other
- Flexibility to cover both morning and afternoon shifts
Nice to have
- Previous GP practice experience
- Previous NHS administration experience
- Evidence of competency in staff training
- Knowledge of data protection and Caldicott guidelines
- Knowledge of health and safety legislation and procedures
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Contact Details:
Melbourne & Chellaston Medical Practice Recruitment Team
