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- Tasks: Support our veterinary team in providing exceptional care to pets and assist in various tasks.
- Company: Join CVS Group, a leading veterinary services provider passionate about animal welfare.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and health benefits.
- Other info: Be part of an inclusive workplace that celebrates diversity and encourages personal growth.
- Why this job: Make a real difference in the lives of pets while working in a supportive team.
- Qualifications: Strong communication skills, empathy, and experience in animal care are essential.
The predicted salary is between 20000 - 24000 £ per year.
Are you passionate about making pets a priority? So are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant at our Melbourne Veterinary Centre (Cannock), ideally to start 1st Feb 2026. You will be joining us on a full-time, permanent basis, working 40 hours per week. The shift pattern will be: Monday - Friday and a 1:4 share in the weekend rota, working half days.
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day.
About the role
The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients. Melbourne Veterinary Centre has a wonderful tight-knit team and you will be able to help out with prepping for complex surgeries, as well as taking on independent tasks yourself such as nail clipping and animal handling.
Some of the duties will include:
- Nursing care to patients
- Assisting Vets and Nurses in restraining animals for treatment
- Cleaning, walking, and feeding of patients
- Preparation of emergency and operating facilities
- General cleaning and maintenance duties
- Running internal lab samples
- Answering emergency calls
- Covering the receptionist desk, including answering queries, booking appointments and taking payments
What we’re looking for in our Veterinary Patient Care Assistant:
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- Experience or training in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
- Resilient with the ability to cope with potentially distressing and emotional situations
- A positive attitude and excellent teamwork skills
- Experience in looking after animals in a veterinary environment would be desirable
What we can offer you:
- Salary will be in line with the National Minimum Wage
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
- Buy/sell up to an additional 4 weeks annual leave!
- Staff discount scheme on Veterinary bills and products
- A range of health benefits including private healthcare
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and more!
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click 'Apply Now'.
Patient Care Assistant in Cannock employer: Melbourne (Cannock)
Contact Detail:
Melbourne (Cannock) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Assistant in Cannock
✨Tip Number 1
Get to know the team! Before your interview, check out the Melbourne Veterinary Centre's social media and website. Familiarising yourself with their work culture and recent activities can give you a leg up in conversations.
✨Tip Number 2
Show your passion for animals! During your interview, share personal stories or experiences that highlight your love for pets. This will resonate with the team and show that you’re genuinely invested in the role.
✨Tip Number 3
Practice common interview questions! Think about how you would respond to questions about teamwork, handling distressing situations, or providing excellent customer service. We can help you prepare with mock interviews if you need it!
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at CVS.
We think you need these skills to ace Patient Care Assistant in Cannock
Some tips for your application 🫡
Show Your Passion for Animals: Make sure to highlight your love for pets in your application. We want to see that you genuinely care about animal welfare and are excited about the role of a Patient Care Assistant.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We recommend customising your CV and cover letter to reflect the skills and experiences that match the job description. This shows us you’ve done your homework and are really interested.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Melbourne (Cannock)
✨Know Your Stuff About Animal Care
Make sure you brush up on your knowledge of animal welfare and care practices. Familiarise yourself with common procedures, like nail clipping and handling techniques, as well as the specific needs of different animals. This will show your passion and readiness to support the team.
✨Show Off Your Communication Skills
As a Patient Care Assistant, you'll need to communicate effectively with both the team and pet owners. Practice articulating your thoughts clearly and empathetically. Think about examples from your past experiences where you've successfully handled customer queries or worked in a team.
✨Prepare for Emotional Situations
Working in a veterinary environment can be tough at times. Reflect on how you’ve coped with distressing situations in the past. Be ready to discuss these experiences during the interview, as it will demonstrate your resilience and ability to handle the emotional aspects of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases they handle, or how they support staff wellbeing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.