Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team of telephone interviewers to achieve performance targets.
- Company: Join MEL Research, a values-driven independent social research company.
- Benefits: Flexible hours, remote work, and competitive pay starting at £13.60 per hour.
- Other info: Perfect for those seeking flexible work around other commitments.
- Why this job: Make a positive impact while developing your leadership skills in a supportive environment.
- Qualifications: 1 year of CATI supervision experience and strong communication skills required.
The predicted salary is between 13 - 16 £ per hour.
MEL Research is an Independent Social Research company based in Birmingham. Due to continued growth, we are recruiting a remote Telephone Supervisor / CATI Supervisor to join our team.
JOB PURPOSE
To oversee, monitor and drive performance of a team of telephone interviewers in delivering the highest performance standards and to agreed daily targets and quality specifications.
Duties include:
- Ensure all interviews are conducted in accordance with the Market Research Society (MRS) code of conduct and our ISO standards ISO20252.
- Ensure interviews are compliant with the clients brief and GDPR, Data Protection requirements.
- Monitor timekeeping and attendance of the team allocated to a project.
- Monitor calls (both live and from recordings) in a timely manner, ensuring that all information gathered is accurate and representative of the respondents' views.
- Maintain attendance and performance data records.
- Complete quality check reports providing feedback and coaching as required.
- Motivate a team to achieve KPI's in key areas, such as call quality, personal time and wrap time.
- Understand our social purpose, vision and mission.
The work is likely to suit individuals who:
- are confident leaders & communicators with a friendly, courteous, and tactful approach
- are highly motivated and target driven
- have a good command of the English language written and spoken
- have excellent attention to detail
We are keen to grow our fieldwork supervision team to support projects which involve daytime, early evening & weekend hours. This means that we can often accommodate flexibility and our work can suit candidates who have other part time jobs, ad hoc hours, or the need to fit work in around other commitments; for example, candidates requiring occasional second income, occasional work from home hours, those working in the voluntary sector or returning to work parents. Our work is offered with a minimum number of hours agreed in advance monthly with the opportunity to increase earning potential further subject to candidate flexibility, performance, and availability of work on a project-by-project basis.
Technical Requirements
Our remote position would require you to have:
- Minimum 1 Year supervision experience of CATI/Telephone Interviewing teams
- A working PC/Laptop with minimum operating system of 2Ghz CPU or faster, 4gb Ram or more, 250gb Hard Drive and Windows 10 or 11
- Strong Internet Connection via ethernet cable with upload and download speeds in excess of 10kbps
- Your own headset with built in microphone
- A quiet space to work, free from distractions
Please note: This is not a telesales position. MEL Research is an independent research company located in Birmingham with telephone researchers across the UK. All of our work is carried out in strict accordance with the Market Research Society Code of Conduct. We operate an extensive programme of quality assurance which includes ongoing support and training. Previous CATI Supervision experience is a requirement for this role.
About MEL Research:
Our cause/purpose: We want to create a better future where everybody has a voice, can achieve their potential and live a fulfilled life. Come and join us on this journey.
Our vision is to make a positive difference to organisations, employees, customers, and wider society. This forms the 'bedrock' and 'cornerstone' of our purpose. It is why we do the work we do.
Our mission: We are a values driven organisation with a social, ethical, and environmental conscience. Our mission is to empower our team to make a positive difference, using their passion and skills in listening and understanding people to provide actionable insight that helps our customers deliver better (public) services.
Values and Behaviours: We expect all our employees to live and breathe our 5 values and behaviours.
Job Types: Full-time, Part-time, Fixed term contract
Pay: From £13.60 per hour
Benefits: Flexitime, Work from home
Experience: CATI Supervisor/Team Leader: 1 year (required)
Work authorisation: United Kingdom (required)
Work Location: Remote
Market Research Telephone Supervisor employer: MEL Research
Contact Detail:
MEL Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Research Telephone Supervisor
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into MEL Research's mission and values. This will help you connect your experience with their goals and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how your leadership and communication skills can motivate a team to hit those KPIs. Confidence is key!
✨Tip Number 3
Show off your tech-savviness! Make sure you’re familiar with the tools and software used in CATI supervision. Mention any relevant experience during your interview to demonstrate you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics. This shows you’re engaged and helps you figure out if MEL Research is the right fit for you. Plus, it’s a great way to stand out!
We think you need these skills to ace Market Research Telephone Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Market Research Telephone Supervisor role. Highlight your previous supervision experience and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about market research and how your leadership style aligns with our values. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: As a Telephone Supervisor, strong communication is key. In your application, demonstrate your ability to lead and motivate a team. Use clear and concise language to show us you can communicate effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MEL Research
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the Market Research Society (MRS) code of conduct and ISO standards. Familiarise yourself with GDPR and data protection requirements too, as these are crucial for the role.
✨Showcase Your Leadership Skills
As a Telephone Supervisor, you'll need to motivate and manage a team. Prepare examples from your past experience where you've successfully led a team or improved performance. Highlight your communication style and how you keep your team engaged.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. Be ready to discuss how you ensure accuracy in data collection and quality checks. You might even want to bring up specific instances where your attention to detail made a difference in a project.
✨Emphasise Flexibility and Adaptability
Since the job offers flexible hours, be prepared to discuss how you can adapt to different schedules and commitments. Share any experiences where you’ve successfully balanced multiple responsibilities, showing that you can thrive in a dynamic environment.