Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support and resolve queries efficiently.
- Company: Join a dynamic team in a leading claims handling firm.
- Benefits: Enjoy competitive pay, flexible hours, and career development opportunities.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fast-paced environment with plenty of room for growth.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Providing excellent customer/client support and handling enquiries, both internal and external.
- Liaising with internal teams and stakeholders.
- Maintaining accurate records and updating customer information.
- Communicating with customers/clients through various communication channels, including inbound/outbound phone calls.
- Exhibiting a good telephone manner and building rapport with customers/clients while representing the business.
- Understanding vulnerable customers and how to identify them.
- Demonstrating strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot.
- Resolving customer queries in a timely and professional manner.
- Completing account administration with a high level of accuracy.
- Liaising with all parts of the business in pursuit of resolving customer queries.
- Achieving business goals and targets while keeping within SLA.
- Liaising with PM, RCM.
- Working emails in priority order to ensure compliance with SLA.
- Responding to customer correspondence by letter and email.
- Managing complaints.
- Completing MI/R tasks.
- Issuing documents to clients/customers.
- Keeping the client up to date.
- Answering calls promptly.
- Updating CMS/SERVER/CRM.
- Following SOPs process.
- Achieving KPIs.
- Attending call monitoring feedback sessions.
Claims Handler in Barnsley employer: MEL Environmental Solutions
Contact Detail:
MEL Environmental Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Barnsley
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on their values and culture. This way, you can show them how you fit right in and how your skills as a Claims Handler can help them achieve their goals.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with articulating solutions on the spot.
✨Tip Number 3
Show off your listening skills! During interviews, make sure to listen carefully to the questions asked and respond thoughtfully. This will demonstrate your ability to understand and resolve customer issues effectively, just like you would in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Claims Handler in Barnsley
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in providing excellent customer support. We want to see how you've handled enquiries and built rapport with clients in the past. Use specific examples to demonstrate your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the Claims Handler role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your understanding of vulnerable customers and how you’ve successfully resolved queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MEL Environmental Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Handler inside out. Familiarise yourself with common customer queries and how to resolve them. This will help you articulate your thoughts clearly and show that you're ready to tackle the challenges of the job.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice your telephone manner and how you build rapport with customers. You could even role-play with a friend or family member to get comfortable with handling different types of inquiries and complaints.
✨Show Empathy and Understanding
Understanding vulnerable customers is key in this role. Think about examples from your past experiences where you've had to show empathy. Be prepared to discuss how you would identify and support these customers during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like resolving a difficult customer query. Prepare by thinking through how you would handle various scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
