At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage claims efficiently.
- Company: Join MEL Environmental Solutions, a leader in pollution response for the insurance sector.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Diversity and inclusion are at the heart of our workplace culture.
- Why this job: Make a real difference in environmental protection while advancing your career.
- Qualifications: Experience in claims handling and strong leadership skills are essential.
The predicted salary is between 56059 - 68517 £ per year.
MEL Environmental Solutions Ltdoffers comprehensive pollution response services tailored for the insurance sector.
They specialise in managing pollution incidents that pose serious risks to the environment, drinking water supplies, and public health.
Their expertise is trusted across various industries, including finance, insurance, petrochemicals, and the Ministry of Defence.
Job Description
Deputy Claims Handler
To support the Team manager and cover for annual holidays, along with working claims daily.
Being
the floater within the claims team, along with monitoring and updating all complaints.
Key Responsibilities
- Lead and inspire the team to deliver outstanding customer service representing the business.
- Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
- Monitor, coach, and develop team members, document all coaching completed.
- Achieving business goals and targets keeping within SLA.
- Oversee the operational performance within the claims team.
- Resolve issues that arise.
- Monitor performance using data and analyse the information identifying trends.
- Identify and implement continuous improvement opportunities. Review and improveprocesses, procedures and SOPs to improve performance.
- Managing and maintaining internal relationships with Regional Claims Managers and Projectmanagers, ensuring claim-related matters are managed effectively and efficiently
- Managing and tracking the internal operational reporting of claim-related matters, complaints, and follow-up where necessary with customers.
- Other Duties
- Complete RTW, when manager is out of the business.
- Allocating of emails to ensure we are working in priority order.
- Completing case review for Clients.
- Conduction call Quality monitoring checks.
- Taking escalated customer calls.
- Completing Monthly MI for LBG, Ageas, LV, Tesco, AVH/AVI. In Managers absence.
- Reports, New Instructions, complaints, NPS, outstanding reports.
- Supporting the team working claims when needed.
- Completing all Final invoice Emails.
- Training of staff.
- Additional Information
MEL Environmental Solutions Ltdoffers comprehensive pollution response services tailored for the insurance sector.
They specialise in managing pollution incidents that pose serious risks to the environment, drinking water supplies, and public health.
Their expertise is trusted across various industries, including finance, insurance, petrochemicals, and the Ministry of Defence.
Adler and Allan are committed to fostering diversity and inclusion in our workplace.
We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin.
If you require any support with your application, whatever the circumstance, please let us know.
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Deputy Manager - Claims Handler in Barnsley employer: MEL Environmental Solutions Ltd
MEL Environmental Solutions is an exceptional employer that prioritises employee growth and development within a supportive and dynamic work culture. Located in Bridgewater, we offer our team members the opportunity to make a meaningful impact in the environmental restoration sector while enjoying competitive benefits and a collaborative atmosphere that fosters innovation and teamwork.
Contact Details:
MEL Environmental Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager - Claims Handler in Barnsley
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like MEL Environmental Solutions Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like MEL Environmental Solutions Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Deputy Manager - Claims Handler in Barnsley
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at MEL Environmental Solutions Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at MEL Environmental Solutions Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at MEL Environmental Solutions Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at MEL Environmental Solutions Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at MEL Environmental Solutions Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding MEL Environmental Solutions Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
