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- Tasks: Provide top-notch customer support and handle enquiries with a proactive approach.
- Company: Join MEL Environmental Solutions, a leader in pollution response services.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers while protecting the environment.
- Qualifications: Strong communication skills and a positive attitude; customer service experience preferred.
- Other info: Diverse and inclusive workplace committed to equal opportunities for all.
The predicted salary is between 28800 - 48000 £ per year.
Key Responsibilities
- Providing excellent customer/client support and handling enquiries, both internal and external.
- Liaising with internal teams and stakeholders.
- Maintaining accurate records and updating customer information.
- Communicating with customers/clients through various communication channels, including inbound/outbound phone calls.
- Good telephone manner, building rapport with customers/clients representing the business.
- Understanding of vulnerable customers and how to identify them.
- Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot.
- Resolving customer queries in a timely and professional manner.
- Completing account administration with a high level of accuracy.
- Liaising with all parts of the business in pursuit of resolving customer queries.
- Achieving business goals and targets while keeping within SLA.
- Liaising with PM, RCM.
Duties
- Working the emails in priority order to ensure we are within SLA.
- Responding to customer correspondence by letter and email.
- Managing complaints.
- Completing MI/R tasks.
- Issuing documents to client/customer.
- Keeping the client up to date.
- Answering calls promptly.
- Updating of CMS /SERVER/CRM.
- Following SOPs process.
- Achieving KPI.
- Attending call monitoring feedback sessions.
Qualifications
- A proactive, detail-oriented team player with a "can-do" attitude.
- Strong communication skills and a confident telephone manner.
- Previous experience in customer service or a fast-paced office environment.
- (Bonus) Insurance or claims handling experience.
About us
MEL Environmental Solutions Ltd offers comprehensive pollution response services tailored for the insurance sector. They specialise in managing pollution incidents that pose serious risks to the environment, drinking water supplies, and public health. Their expertise is trusted across various industries, including finance, insurance, petrochemicals, and the Ministry of Defence. Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Claims Handler in Barnsley employer: MEL Environmental Solutions Limited
Contact Detail:
MEL Environmental Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Barnsley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MEL Environmental Solutions Ltd. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your strong communication skills and how you can handle customer queries effectively. Remember, confidence is key!
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've provided excellent customer support or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Claims Handler position!
We think you need these skills to ace Claims Handler in Barnsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and claims handling. We want to see how your skills match the key responsibilities listed in the job description.
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to articulate ideas clearly. We love seeing examples of how you've built rapport with customers in the past!
Be Detail-Oriented: Attention to detail is crucial for a Claims Handler. Ensure your application is free from typos and errors, and that all your information is accurate. This shows us you can maintain high standards in your work.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MEL Environmental Solutions Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Handler inside out. Familiarise yourself with common customer queries and how to handle them. This will help you articulate your thoughts clearly and show that you're proactive.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice answering questions in a clear and confident manner. You might even want to role-play with a friend to simulate the interview environment. This will help you build rapport and demonstrate your excellent telephone manner.
✨Show Empathy and Understanding
Be prepared to discuss how you would handle vulnerable customers. Think about examples from your past experience where you've shown empathy and understanding. This will highlight your ability to connect with clients and resolve their issues effectively.
✨Stay Organised and Detail-Oriented
During the interview, emphasise your organisational skills. Mention how you prioritise tasks and manage your time to meet SLAs. Providing specific examples of how you've maintained accurate records or handled complaints will showcase your attention to detail.