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For Companies At a Glance
- Tasks: Own customer relationships and lead onboarding, implementation, and growth for enterprise accounts.
- Company: Dynamic startup focused on customer success and innovation.
- Benefits: Competitive salary up to £85,000, remote work, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers achieve their goals and drive success.
- Qualifications: Experience in Customer Success or Account Management in B2B SaaS with strong project management skills.
- Other info: Thriving in a fast-paced, startup environment is essential for success.
The predicted salary is between 51000 - 85000 £ per year.
Location: remote (only within the UK)
Salary: up to £85,000
About the role
As a Customer Success Manager, you’ll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth. You’ll act as a trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You’ll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success. This is a hands-on, high-impact role for someone who enjoys responsibility, complexity and close customer collaboration.
What you’ll be doing
- Owning customer relationships, health, retention and expansion across a portfolio of enterprise accounts
- Leading end-to-end onboarding and platform implementation, from discovery to go-live
- Delivering scoped DTS workstreams, translating customer goals into clear, decision-ready outcomes
- Running customer workshops and executive reviews, aligning our outcomes to business priorities
- Managing delivery governance, timelines, risks and stakeholder communication
- Partnering with Product and Engineering to resolve issues, improve integrations and feed customer insight into the roadmap
- Identifying and shaping growth opportunities in collaboration with Sales
- Continuously improving delivery playbooks, processes and customer enablement materials
What we’re looking for
- Proven Customer Success or Account Management experience in B2B SaaS, ideally with enterprise customers
- Strong project and delivery management skills across complex, multi-workstream implementations
- Comfort working with HR, Reward, Talent or People Analytics stakeholders (or ability to learn fast)
- Technical literacy to support integrations, data workflows and platform adoption
- Excellent communication, stakeholder management and commercial judgement
- A startup mindset: ownership-driven, proactive and comfortable with ambiguity
Start-up life is not for everyone! To really thrive with us you will be 'Start-up ready'. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.
Customer Success Manager in Leeds employer: Mekion Consulting
Contact Detail:
Mekion Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. Show us you’re not just interested in the role, but also in how you can contribute to our success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed customer relationships and delivered results in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind as we make our decision.
We think you need these skills to ace Customer Success Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience with enterprise customers and any relevant B2B SaaS projects you've managed. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can bring value to our team. Don’t forget to mention specific examples of your past successes in similar roles.
Showcase Your Communication Skills: As a Customer Success Manager, communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively. We love seeing candidates who can articulate their thoughts well, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive – a quality we really value!
How to prepare for a job interview at Mekion Consulting
✨Know Your Customers
Before the interview, research the company’s existing enterprise customers and their industries. Understanding their needs and challenges will help you demonstrate how your experience aligns with the role of a Customer Success Manager.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experiences where you successfully managed complex projects. Highlight your ability to lead onboarding processes and deliver results, as this is crucial for the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since the role involves stakeholder management and customer workshops, being able to communicate effectively will set you apart. Consider doing mock interviews with friends or using video tools to refine your delivery.
✨Embrace the Start-up Mindset
Be ready to discuss how you thrive in dynamic environments. Share examples of how you've adapted to change, taken ownership of projects, and contributed to continuous improvement in previous roles. This will resonate well with the company’s culture.
