Business Operation Coordinator in City of London

Location: London (hybrid role, 2 days per week in the office)

Salary expectations: up to £45,000

Are you super-organised, process focused and do you love working with tech? Would joining and building a career in a fast-growing tech start-up excite you? Join us on our mission to build transparent, equitable and high performing organisations!

Job Purpose

As our Operations Coordinator, you will sit at the heart of the business and help keep everything running smoothly day to day — supporting our people, customers, systems and suppliers, and helping the whole company stay organised and connected. What matters in this role is that you are naturally organised, reliable, quick to learn and genuinely keen to roll your sleeves up and get stuck in.

You won't be expected to know it all on day one. You will report into our CFO and work closely with our Leadership Team, who will support you in your day-to-day work — so your job is to coordinate, organise and administer the day-to-day activity brilliantly, learning how a whole business runs as you go. You will be given real responsibility from the start, supported closely as you learn, and have the opportunity to grow your role, and your career, as we grow.

Responsibilities:

• Helping our people have a great experience — coordinating recruitment, onboarding, benefits, HR records and offboarding
• Keeping our customer contracts and paperwork organised — managing signatures, supplier onboarding and purchase orders
• Coordinating our IT, systems and software so the team stays equipped and connected, working with our IT partner
• Helping keep the business compliant and organised by supporting our data protection, security and quality frameworks
• Managing suppliers, subscriptions and costs, and keeping agreements and records up to date
• Bringing the company together by coordinating meetings, internal communications and our team offsites and socials
• Being the go-to organiser who supports the Leadership Team, improves how we work and helps everyone get things done

Requirements:

• Experience working in a role that depended on being highly organised: eg operations, administration, coordination, office/team support, HR or customer service.
• Exceptional organisation and attention to detail, with the ability to keep lots of things on track at once
• Evidence that you can follow, improve or build a process: spotting a smarter way of doing something
• A confident, hands-on user of everyday business tools (MS Office), ideally with exposure to a CRM, project, HR or finance system. You pick up new software quickly and enjoy it
• Reliability and discretion — people can count on you to follow through and to handle sensitive information carefully
• A proactive, self-starting attitude, and a willingness to muck in wherever you are needed
• A real eagerness to learn, and curiosity about how a growing business works
• Confident, friendly communication skills, both in writing and with people across the team, customers and suppliers
• Excited about learning and using AI to improve processes and make things more efficient

Start-up life is not for everyone! To really thrive with us you will be 'Start-up ready'. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.

And finally, you will really resonate with our values:

• Customer Focus - we are obsessive about delivering value and reducing complexity for customers
• Collaboration - we’re all about the team - collaborating, supporting and recognising everyone’s contributions
• Openness & Honesty - we are open, honest, and straight-talking with each other and our customers
• Authenticity & Humility - we bring our whole selves to work, and we have the humility and self-honesty to admit when we are wrong