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- Tasks: Lead the store team, ensuring exceptional customer service and smooth daily operations.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Enjoy paid sick days, monthly bonuses, and a generous product discount.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team redefining luxury and celebrating individuality every day.
- Qualifications: Experience in retail, strong organisational skills, and a creative mindset.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern worldâshifting it from a traditional gift to a personal choice rooted in selfâexpression. Founded by thirdâgeneration jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about celebrating yourselfâyour style, your life, your everyday. Mejuri meets customers where they areâonline, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and longâterm vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri's values. A natural motivator and collaborative team player, they inspire the team with a canâdo attitude, creating an engaging and dynamic environment for both staff and customers.
Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxuryâone customer, one team member, and one exceptional experience at a time.
- Customer: Lead by example and validate the quality of the inâstore customer experience by communicating, training, and upholding expectations on the team on Mejuri's Steps of Selling.
- Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- Inventory: Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
- Order Fulfilment: Participate as needed in the back of house flow to support inâstore sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
- Storage & Organisation: Support in maintaining organisational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
- Systems & Technology: Proficient in using pointâofâsale systems, inventory management software, and other retail technology.
- Shrink: Support in mitigating internal, external and administrative loss of product.
- Escalations: Participate in identifying and escalating opportunities, gaps, risks and roadblocks with urgency and partner as needed with crossâfunctional teams to resolve.
Merchandising: Participate in the maintenance of Mejuri's brand standards of visual presentation, cleanliness and functionality are upheld.
- Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
- Visual Standards: Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
- Escalations: Flag, identify and action any inefficiencies.
People: Participate in the successful integration of new talent to our store teams.
- Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
- Employee Relations: Adhere to and validate our policies and compliance practices.
What you'll bring to the team:
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organisation and analytical skills.
- Critical thinking ability â identify potential challenges and develop action plans.
- Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
- Must be able to work evenings, weekends & holidays in alignment with the store's availability requirements.
Benefits at Mejuri:
- Paid sick days.
- Monthly retail bonus program.
- Regular feedback via performance reviews.
- A robust inâhouse retail learning program.
- Generous product discount!
Looking for the perfect next opportunity is a big decision. Mejuri recognises the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $23 - $26 per annum based on a candidate's experience and qualifications.
About Mejuri Values: At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible thingsâtogether. Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. We guide ourselves in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.
Our values:
- RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence
- CUSTOMER OBSESSED | Get close to the customer and prioritise them in our decisions
- EMPOWERED OWNERS | Treat the company like your own, take initiative
- FIND A WAY | Seek simple, creative solutions, and act fast
- DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
- TEAM FIRST | Value team success over personal ego
Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibilityârelated assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Floor Lead (Retail) (Part-time) in Renfrew employer: Mejuri
Contact Detail:
Mejuri Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Floor Lead (Retail) (Part-time) in Renfrew
â¨Tip Number 1
Get to know Mejuri's values and culture before your interview. This way, you can show how you embody those values in your own experiences. Itâs all about connecting your story with what they stand for!
â¨Tip Number 2
Practice your interpersonal skills! As a Floor Lead, you'll need to inspire and motivate your team. Role-play common scenarios with a friend to boost your confidence and showcase your leadership style.
â¨Tip Number 3
Be ready to discuss how you handle challenges in a retail environment. Think of specific examples where youâve driven results or improved customer experiences. This will demonstrate your critical thinking and problem-solving abilities.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Floor Lead (Retail) (Part-time) in Renfrew
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your style and how you connect with customersâafter all, this role is all about celebrating individuality!
Tailor Your Application: Make sure to tailor your application to the Floor Lead role. Highlight your experience in retail and how you've driven team success in the past. We love seeing specific examples of how you've upheld exceptional customer service standards!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluffâfocus on what makes you a great fit for Mejuri!
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our values and culture!
How to prepare for a job interview at Mejuri
â¨Know the Brand Inside Out
Before your interview, dive deep into Mejuri's values and mission. Understand their commitment to self-expression and responsible sourcing. This knowledge will help you connect your personal experiences with the brand's ethos during the conversation.
â¨Showcase Your Leadership Skills
As a Floor Lead, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to foster collaboration and drive results. Highlight any specific KPIs you've achieved in previous roles.
â¨Demonstrate Customer Obsession
Mejuri prioritises customer experience, so be ready to discuss how you've gone above and beyond for customers in your previous roles. Share specific stories that showcase your problem-solving skills and your dedication to creating exceptional experiences.
â¨Be Ready to Discuss Adaptability
Retail can be unpredictable, so think of examples where you've had to adapt quickly to changing circumstances. Whether it's handling inventory issues or adjusting to new merchandising standards, showing your flexibility will resonate well with the interviewers.