Floor Lead (Retail) (Full-time) in Oxford

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead embodies Mejuri’s values and inspires the team with a collaborative, can-do attitude, creating an engaging environment for staff and customers.

Responsibilities

• Customer: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• STACK Leadership: Maximise results and achievement of KPIs by driving personal performance as well as the performance and engagement of the team.
• Services: Ensure a positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Operations: Participate in monthly inventory and cycle counts; ensure teams have proper technology and guidance; support in-store sales, phone sales or BOPIS, ensuring efficient packaging and delivery standards; maintain BOH and display inventory, packaging, and supplies; proficient in POS and inventory software; mitigate losses; identify and escalate opportunities, gaps, risks and roadblocks with cross-functional partners.
• Merchandising: Maintain Mejuri’s brand standards of visual presentation, cleanliness and functionality; validate display integrity and notify teams when tools are missing or damaged; coach on visual merchandising standards; uphold brand standards in presentation and cleanliness; escalate inefficiencies.
• People: Onboarding, assess performance against criteria and KPIs, engage with employees, adhere to policies and compliance practices.

What you’ll bring to the team

• Experience in a high-volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organisation and analytical skills.
• Critical thinking ability — identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs. Must be able to work evenings, weekends and holidays in alignment with store availability.

Benefits at Mejuri

• Comprehensive medical, dental, and mental health coverage.
• 401(k) and commuter benefits plans (US ONLY).
• Comprehensive medical benefits including PMI, Cashplan, and Pension program (UK ONLY).
• Paid time off — vacation and sick days.
• Parental leave and return-to-work support.
• Monthly retail bonus program.
• Regular performance reviews and in-house retail learning program.
• Generous employee product discount.

Note: The role may include pay transparency information as applicable by location. All applicants will be considered for employment without regard to race, colour, religion, national origin, gender, sexual orientation, age, disability, or other protected status. Applicants requiring accommodation can request it during the application process.