At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer experiences and driving store success.
- Company: Join Mejuri, a modern luxury jewelry brand focused on self-expression and sustainability.
- Benefits: Enjoy paid sick days, monthly bonuses, generous discounts, and a robust learning programme.
- Other info: Flexible hours with opportunities for growth in a supportive team culture.
- Why this job: Be part of redefining luxury while inspiring others in a vibrant retail environment.
- Qualifications: Experience in high-volume retail and strong organisational skills are essential.
The predicted salary is between 31200 - 33280 £ per year.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers. Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
Responsibilities
- Customer: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling. Lead and drive the team’s performance to achieve KPIs and deliver exceptional service. Promote services offerings including piercing, engraving, and other services to enhance the customer experience.
- Operations: Participate in monthly inventory and cycle counts, ensuring teams have proper technology and troubleshooting guidance. Support back-of-house flow for in-store, phone, or BOPIS orders, ensuring efficient packaging and delivery standards. Maintain organizational integrity of BOH up to display and sellable inventory, packaging, and supplies. Proficient in POS, inventory management software, and other retail technology. Mitigate internal, external, and administrative loss of product. Identify and escalate opportunities, gaps, risks and roadblocks with urgency, coordinating with cross-functional teams to resolve.
- Merchandising: Maintain Mejuri’s brand standards of visual presentation, cleanliness, and functionality. Validate the integrity of display forms, graphics, furniture, and decor, managing costs and notifying teams when tools are missing or damaged. Coach and inform store team members on updates to Visual Merchandising standards. Ensure brand standards of visual presentation, cleanliness, and functionality are upheld. Flag and address any display or process inefficiencies.
- People: Participate in the successful integration of new talent to store teams. Ensure regular and accurate assessment of team members against performance criteria and KPIs. Foster a positive and engaging work environment. Adhere to and validate policies and compliance practices.
What you’ll bring to the team
- Experience in a high-volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organization and analytical skills.
- Critical thinking ability – identify potential challenges and develop action plans.
- Physical requirements: ability to stand for 8 hours, lift up to 50 lbs. Must be able to work evenings, weekends & holidays in alignment with store availability.
Benefits at Mejuri
- Paid sick days.
- Monthly retail bonus program.
- Regular feedback via performance reviews.
- A robust in-house retail learning program.
- Generous product discount.
This role currently has a base pay range of £15-16 per hour based on a candidate’s experience and qualifications.
Values and culture
At Mejuri our success is driven by a strong commitment to our Purpose and Values. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Our values are:
- RAISE THE BAR — Stay Curious, Share/Seek Feedback, and Strive for Excellence
- CUSTOMER OBSESSED — Get close to the customer and prioritize them in our decisions
- EMPOWERED OWNERS — Treat the company like your own, take initiative
- FIND A WAY — Seek simple, creative solutions, and act fast
- DRIVE RESULTS — Be clear on your goals and be relentless in achieving them
- TEAM FIRST — Value team success over personal ego
Accommodation / Accessibility
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Floor Lead - Luxury Jewelry Retail in Oxford employer: Mejuri
At Mejuri, we pride ourselves on being an exceptional employer that champions creativity, collaboration, and personal growth. Our vibrant work culture fosters a sense of community, where every team member is empowered to take ownership and drive results, all while enjoying benefits like a monthly retail bonus program and generous product discounts. Located in a dynamic retail environment, our Floor Lead role offers the opportunity to inspire a passionate team and redefine luxury jewelry shopping for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead - Luxury Jewelry Retail in Oxford
✨Tip Number 1
Get to know Mejuri's values and culture inside out. When you walk into that interview, show us how you embody those principles. Whether it's being customer-obsessed or driving results, let your passion shine through!
✨Tip Number 2
Practice your storytelling skills! We want to hear about your past experiences in retail and how you've led teams or improved customer experiences. Make it engaging and relatable—show us why you're the perfect fit for the Floor Lead role.
✨Tip Number 3
Don’t just focus on what you can do; think about how you can inspire others. Share examples of how you've motivated your team in previous roles. We love a natural motivator who can create an engaging environment for both staff and customers!
✨Tip Number 4
Finally, don’t forget to ask questions during your interview! Show us that you're curious about Mejuri's operations and how you can contribute to our success. It’s a great way to demonstrate your interest and enthusiasm for the role.
We think you need these skills to ace Floor Lead - Luxury Jewelry Retail in Oxford
Some tips for your application 🫡
Show Your Passion for Jewelry:When writing your application, let your love for jewelry shine through! Share why you’re excited about the opportunity at Mejuri and how our values resonate with you. We want to see your personality and enthusiasm for fine jewelry!
Highlight Your Retail Experience:Make sure to detail your experience in high-volume retail environments. We’re looking for someone who can lead a team and drive performance, so share specific examples of how you've done this in the past. Numbers and achievements speak volumes!
Be Authentic and Engaging:Your written application is your chance to be yourself! Use a friendly tone and engage us with your story. We value authenticity, so don’t be afraid to show your unique style and approach to customer service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Let’s get started on this exciting journey together!
How to prepare for a job interview at Mejuri
✨Know Your Stuff
Before the interview, dive deep into Mejuri's values and mission. Understand their approach to luxury jewelry and how they prioritise customer experience. This knowledge will help you connect your own experiences to what they stand for.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to drive performance and create a positive work environment.
✨Be Customer Obsessed
Mejuri values a customer-first approach. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would uphold Mejuri’s Steps of Selling and enhance the customer experience.
✨Demonstrate Adaptability
Retail can be unpredictable, so highlight your ability to think on your feet. Share examples of how you've creatively solved problems or adapted to changes in a fast-paced environment, showcasing your nimbleness and critical thinking skills.
