At a Glance
- Tasks: Lead the team in delivering exceptional customer experiences and driving store success.
- Company: Join Mejuri, a modern fine jewellery brand redefining luxury with a focus on self-expression.
- Benefits: Enjoy a monthly retail bonus, regular feedback, and a robust learning programme.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team that values creativity and empowers you to make an impact.
- Qualifications: Experience in high-volume retail and strong organisational skills are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.
Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
Customer:
- Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
STACK Leadership:
- Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
Services:
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
Operations:
- Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
- Participate as needed in the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
- Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
- Proficient in using point-of-sale systems, inventory management software, and other retail technology.
- Support in mitigating internal, external and administrative loss of product.
- Participate in identifying and elevating opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
- Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality.
- Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
- Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
- Flag, identify and action any inefficiencies.
People:
- Participate in the successful integration of new talent to our store teams.
- Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Build healthy relationships with our people and establish a positive and engaging work environment.
- Adhere to and validate our policies and compliance practices.
What you'll bring to the team:
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organisation and analytical skills.
- Critical thinking ability - identify potential challenges and develop action plans.
- Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
- Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.
Benefits at Mejuri:
- Monthly retail bonus program.
- Regular feedback via performance reviews.
- A robust in-house retail learning program.
Mejuri recognises the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of £15.00 - £16.00 per annum based on a candidate’s experience and qualifications.
At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together. Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.
Our values are:
- RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence
- CUSTOMER OBSESSED | Get close to the customer and prioritise them in our decisions
- EMPOWERED OWNERS | Treat the company like your own, take initiative
- FIND A WAY | Seek simple, creative solutions, and act fast
- DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
- TEAM FIRST | Value team success over personal ego
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognised by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Floor Lead (Retail) (Part-time) New Selfridges Concession, Oxford St. in London employer: Mejuri
Mejuri is an exceptional employer that prioritises a vibrant and inclusive work culture, empowering Store Managers to lead with creativity and passion. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring you thrive in your role while contributing to the brand's success. Located in the UK, Mejuri offers a dynamic retail environment where your leadership can directly impact both team performance and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead (Retail) (Part-time) New Selfridges Concession, Oxford St. in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Mejuri, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Floor Lead (Retail) (Part-time) New Selfridges Concession, Oxford St. in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Mejuri that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Mejuri will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Mejuri and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Mejuri
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Mejuri, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Mejuri!
