At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Flexible part-time hours, employee discounts, and a supportive work environment.
- Other info: Opportunity for growth in a rapidly expanding global brand.
- Why this job: Be part of a dynamic team redefining luxury and celebrating individuality every day.
- Qualifications: Strong interpersonal skills and a passion for motivating others in a retail setting.
The predicted salary is between 13 - 16 £ per hour.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
The Role: The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.
Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
- Customer: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%).
Floor Lead (Retail) (Part-time) in London employer: Mejuri
Mejuri is an exceptional employer that values creativity and customer connection, making it a fantastic place for those passionate about jewelry. Located in Stanford-le-Hope, the company fosters a supportive work culture with opportunities for personal growth, competitive benefits like paid sick days and a monthly bonus program, and a generous product discount that enhances the employee experience. Join us to be part of a team that prioritises both professional development and a welcoming atmosphere for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead (Retail) (Part-time) in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mejuri's values and mission. This way, you can show how your personal style and approach align with their vision of celebrating self-expression.
✨Tip Number 2
Practice your people skills! As a Floor Lead, you'll need to inspire and motivate your team. Role-play common scenarios with a friend to boost your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Showcase your creativity! Think of ways you can enhance the customer experience or improve team engagement. Bring these ideas to the table during your interview to demonstrate your proactive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Mejuri family. Let's redefine luxury together!
We think you need these skills to ace Floor Lead (Retail) (Part-time) in London
Some tips for your application 🫡
Show Your Passion for Jewelry:When writing your application, let your love for fine jewelry shine through! Share why you’re excited about Mejuri and how our values resonate with you. We want to see your personality and enthusiasm for the role!
Highlight Your Leadership Skills:As a Floor Lead, you'll be inspiring your team every day. Make sure to showcase any previous leadership experiences in your application. We’re looking for those natural motivators who can create an engaging environment for both staff and customers.
Be Specific About Your Experience:Don’t just list your past jobs—tell us how your experiences relate to the role at Mejuri. Use examples that demonstrate your customer service skills and ability to drive results. We love seeing how you’ve made an impact in previous positions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s redefine luxury together!
How to prepare for a job interview at Mejuri
✨Know Your Stuff
Before the interview, dive deep into Mejuri's brand values and their approach to fine jewellery. Understand their commitment to sustainability and how they redefine luxury. This knowledge will help you connect your personal values with the company's mission.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your ability to create an engaging environment that aligns with Mejuri’s ethos.
✨Practice Your Selling Techniques
Familiarise yourself with Mejuri’s Steps of Selling. Be ready to discuss how you would validate the quality of the in-store experience and train your team on these standards. Demonstrating your understanding of effective sales techniques will set you apart.
✨Engage with Enthusiasm
During the interview, let your passion for jewellery and customer service shine through. Mejuri values a can-do attitude, so be sure to express your excitement about the role and how you can contribute to creating exceptional experiences for customers and team members alike.
