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- Tasks: Lead the team to deliver exceptional customer experiences and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Flexible part-time hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Be part of redefining luxury while inspiring others in a dynamic retail setting.
- Qualifications: Strong interpersonal skills and a passion for customer service.
- Other info: Embrace a culture of inclusivity and continuous learning.
The predicted salary is between 11 - 16 £ per hour.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers. Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
- Customer: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85% Operations: Inventory).
Success, for us, means living our values relentlessly. Our values are: RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence CUSTOMER OBSESSED | Get close to the customer and prioritise them in our decisions EMPOWERED OWNERS | Treat the company like your own, take initiative FIND A WAY | Seek simple, creative solutions, and act fast DRIVE RESULTS | Be clear on your goals and be relentless in achieving them TEAM FIRST | Value team success over personal ego.
Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognised by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Floor Lead (Retail) (Part-time) employer: Mejuri
Contact Detail:
Mejuri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Lead (Retail) (Part-time)
✨Tip Number 1
Get to know the company culture before your interview. Dive into Mejuri's values and mission—this will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your interpersonal skills! As a Floor Lead, you'll need to inspire and motivate your team. Role-play scenarios with friends or family to get comfortable with leading conversations and providing feedback.
✨Tip Number 3
Be ready to showcase your customer obsession. Think of examples where you've gone above and beyond for customers in the past. This will demonstrate that you truly understand the importance of a positive customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Mejuri family. Let's redefine luxury together!
We think you need these skills to ace Floor Lead (Retail) (Part-time)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your style and how you connect with Mejuri’s values of self-expression and celebrating individuality.
Tailor Your Application: Make sure to customise your application for the Floor Lead role. Highlight your experience in retail and how you've driven team performance or enhanced customer experiences. We love seeing how you align with our mission to redefine luxury!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps—just ensure we can quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Mejuri and what we stand for!
How to prepare for a job interview at Mejuri
✨Know the Brand Inside Out
Before your interview, dive deep into Mejuri's mission and values. Understand their approach to fine jewellery and how they prioritise customer experience. This knowledge will help you connect your personal values with the brand's ethos during the conversation.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to demonstrate your ability to motivate and inspire a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your can-do attitude and how you foster a collaborative environment.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face on the sales floor. Be ready to discuss how you would handle various situations, ensuring a positive experience. This shows that you're customer-obsessed and ready to uphold Mejuri's exceptional service standards.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the team dynamics, KPIs, and how Mejuri measures success. This not only shows your interest in the role but also aligns with their value of staying curious and seeking feedback.
