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- Tasks: Lead the store team, ensuring exceptional customer service and smooth daily operations.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Enjoy competitive pay, monthly bonuses, and a robust learning programme.
- Why this job: Be part of redefining luxury while inspiring a dynamic team environment.
- Qualifications: Experience in retail, strong organisational skills, and a creative mindset.
- Other info: Flexible hours with opportunities for growth in a supportive workplace.
The predicted salary is between 11 - 12 ÂŁ per hour.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self‑expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.
Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
- Customer: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- Operations: Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
- Order Fulfilment: Participate as needed in the back of house flow to support in‑store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
- Storage & Organisation: Support in maintaining organisational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
- Systems & Technology: Proficient in using point‑of‑sale systems, inventory management software, and other retail technology.
- Shrink: Support in mitigating internal, external and administrative loss of product.
- Escalations: Participate in identifying and elevating opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross‑functional teams to resolve.
- Merchandising: Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
- Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
- Visual Standards: Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
- People: Onboarding: Participate in the successful integration of new talent to our store teams. Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs. Engaging: Build healthy relationships with our people and establish a positive and engaging work environment. Employee Relations: Adhere to and validate our policies and compliance practices.
What you’ll bring to the team:
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organisation and analytical skills.
- Critical thinking ability - identify potential challenges and develop action plans.
Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs. Must be able to work evenings, weekends & holidays in alignment with the store’s availability requirements.
Benefits at Mejuri:
- Monthly retail bonus program.
- Regular feedback via performance reviews.
- A robust in‑house retail learning program.
Looking for the perfect next opportunity is a big decision. Mejuri recognises the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of £14 – £15 per hour based on a candidate’s experience and qualifications.
At Mejuri our success is driven by a strong commitment to our Purpose and Values. They are the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together. Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn’t merely a duty; it’s a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.
Our values are:
- RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence
- CUSTOMER OBSESSED | Get close to the customer and prioritise them in our decisions
- EMPOWERED OWNERS | Treat the company like your own, take initiative
- FIND A WAY | Seek simple, creative solutions, and act fast
- DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
- TEAM FIRST | Value team success over personal ego
Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognised by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Floor Lead (Retail) (Part-time) in City of Westminster employer: Mejuri
Contact Detail:
Mejuri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Lead (Retail) (Part-time) in City of Westminster
✨Tip Number 1
Get to know Mejuri's values inside out! When you walk into that interview, show us how you embody those principles. Whether it's being customer obsessed or driving results, make it clear that you're not just a fit for the role, but for the culture too.
✨Tip Number 2
Practice your pitch! You want to be able to talk about your experience in a way that highlights your adaptability and creativity. Think of examples where you've solved problems on the fly—this is what we love to see!
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows us that you’re engaged and genuinely interested in the role. Ask about team dynamics or how Mejuri supports its employees—this can really set you apart from other candidates.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and ready to take the first step towards joining our amazing team.
We think you need these skills to ace Floor Lead (Retail) (Part-time) in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your style and how you connect with customers—after all, Mejuri is all about self-expression.
Tailor Your Application: Make sure to tailor your application to the Floor Lead role. Highlight your experience in high-volume retail environments and how you've driven team performance. We love seeing specific examples that align with our values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Mejuri team!
How to prepare for a job interview at Mejuri
✨Know the Brand Inside Out
Before your interview, dive deep into Mejuri's mission and values. Understand their approach to fine jewellery and how they prioritise customer experience. This knowledge will help you connect your personal values with the brand's ethos during the conversation.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your ability to foster a positive environment and drive results.
✨Demonstrate Your Customer Obsession
Mejuri is all about putting the customer first. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that illustrate your commitment to exceptional service and how you handle challenges.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail, such as sales targets and customer satisfaction scores. Be prepared to talk about how you've met or exceeded these metrics in the past, and how you plan to do so at Mejuri.
