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- Tasks: Lead the team to deliver exceptional customer experiences and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Competitive pay, growth opportunities, and a vibrant work culture.
- Why this job: Be part of redefining luxury and inspire others with your leadership.
- Qualifications: Strong interpersonal skills and a passion for retail leadership.
- Other info: Dynamic environment with a focus on team development and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers. Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
- Customer: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%).
Floor Lead (Retail) (Full-time) in City of Westminster employer: Mejuri
Contact Detail:
Mejuri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Lead (Retail) (Full-time) in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out Mejuri's social media and website to see how they engage with customers and their values. This will help you connect your own experiences to what they stand for.
✨Tip Number 2
Practice your interpersonal skills! As a Floor Lead, you'll need to inspire and motivate your team. Role-play common scenarios with a friend or family member to build your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Showcase your leadership style during the interview. Share examples of how you've successfully led a team or improved customer experiences in the past. This will demonstrate that you embody the qualities Mejuri is looking for in a retail leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mejuri team and being part of their mission to redefine luxury.
We think you need these skills to ace Floor Lead (Retail) (Full-time) in City of Westminster
Some tips for your application 🫡
Show Your Passion for Jewelry: When writing your application, let your love for fine jewelry shine through! Share why you’re excited about Mejuri and how our values resonate with you. We want to see your personality and enthusiasm for the role!
Highlight Your Leadership Skills: As a Floor Lead, you'll be inspiring your team every day. Make sure to showcase your leadership experience in your application. Tell us about times you've motivated others or created a positive environment—this is your chance to stand out!
Be Customer-Centric: At Mejuri, we believe in exceptional customer service. In your application, share examples of how you've gone above and beyond for customers in the past. Show us that you understand the importance of creating memorable experiences!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role. Plus, it shows us you’re serious about joining the Mejuri family!
How to prepare for a job interview at Mejuri
✨Know Your Stuff
Before the interview, dive deep into Mejuri's values and mission. Understand their approach to fine jewellery and how they prioritise customer experience. This knowledge will help you connect your own experiences to their ethos during the conversation.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to drive performance and foster a positive environment. Be ready to discuss specific KPIs you've achieved.
✨Emphasise Customer Experience
Mejuri is all about exceptional customer service. Think of times when you've gone above and beyond for a customer. Share these stories to demonstrate your commitment to creating memorable experiences and how you can uphold Mejuri’s Steps of Selling.
✨Be Engaging and Authentic
During the interview, let your personality shine through. Mejuri values creativity and collaboration, so be yourself and show your enthusiasm for the role. Ask questions that reflect your interest in the company culture and how you can contribute to their vision.