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For Companies At a Glance
- Tasks: Engage customers, curate products, and deliver exceptional service in-store.
- Company: Join Mejuri, a rapidly growing global jewellery brand with expanding retail locations.
- Benefits: Enjoy comprehensive health benefits, generous leave policies, and a fantastic employee discount.
- Why this job: Be part of a vibrant team that values customer connection and storytelling through fashion.
- Qualifications: Experience in clienteling, strong organisational skills, and a passion for styling are essential.
- Other info: Must be available to work weekends and during peak retail seasons.
The predicted salary is between 24000 - 36000 £ per year.
The Role:
It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of the year, we will have 30 stores in our scaling retail network.
The Stylist role is one of the most important roles here at Mejuri as you are the first point of contact for our customers. You take pride in being the first point of introduction to customers entering our Mejuri stores, prioritizing customer service excellence, and are dedicated to telling the Mejuri brand story and creating incredible experiences while interacting with the Mejuri brand in-store. You are bright, energetic, customer-focused, and create a warm and welcoming environment in our stores.
You curate and style our products for customers, leveraging product knowledge and delighting our customers’ lives. You engage and connect with our customers on the floor and are role models of Mejuri’s brand principles and values both with your team and with every customer you meet.
Sales:
- Interact with customers and drive the business through delivering sales and outstanding clienteling.
- Take ownership of sales results; focusing on KPI’s such as Average Order Value, Conversion %, and revenue to target.
- Connect with our customers and genuinely listen to help find the best items for them.
- Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Principles.
- Assist in efficiently checking out customers accurately and promptly.
- Help make informed suggestions that affect the service and productivity of the selling floor.
- Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
- Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
- Execute tasks and assist in keeping the store clean and organized.
- Ensure all customers are presented with their products and thanked as the final step of the customer journey.
Operations:
- Work with the store team to identify any opportunities to improve the daily operations of the store (i.e., systems, processes) – communicate with HQ where appropriate.
- Minimize and mitigate shrink by using loss-prevention techniques.
- Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS, and BORIS transactions ensuring we exceed expectations with each interaction.
- Support monthly inventory counts including preparation, execution, and verification.
- Support with the day-to-day maintenance of visual displays and product.
- Report any damaged display product or tools.
- Provide feedback relating to gaps and opportunities.
Key Performance Indicators:
- SPH
- AOV
- Conversion
What you\’ll bring to the team:
- Must be able to work weekends and outside of work hours as needed (including retail-focused holidays such as Black Friday).
- Experience with clienteling or building and maintaining strong relationships with customers.
- Innovative thinker with a passion for styling and catering to customers on a personal level.
- Ability to pay attention to customer feedback, trends, and share insights with management.
- Great attention to detail, and highly organized.
- Strong sense of initiative, self-motivated, and goal-oriented.
- Ability to work on the sales floor for extended periods of time.
- Ability to work well under pressure and deadlines with excellent problem-solving skills.
Benefits at Mejuri:
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- A generous product discount!
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Stylist (Retail) London, UK employer: Mejuri Inc.
Contact Detail:
Mejuri Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stylist (Retail) London, UK
✨Tip Number 1
Familiarise yourself with Mejuri's brand story and product range. Understanding the unique selling points of their jewellery will help you connect with customers and provide tailored recommendations, showcasing your passion for the brand.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like setting. This will help you refine your ability to listen actively and respond to customer needs, which is crucial for building strong relationships.
✨Tip Number 3
Stay updated on current retail trends and customer preferences. Being knowledgeable about what’s popular can give you an edge in clienteling and styling, making you a valuable asset to the Mejuri team.
✨Tip Number 4
Demonstrate your initiative by thinking of ways to improve store operations or enhance the customer experience. Bringing fresh ideas to the table during interviews can show your commitment to Mejuri's success and your proactive nature.
We think you need these skills to ace Stylist (Retail) London, UK
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Stylist position at Mejuri. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and styling. Mention specific experiences where you have successfully engaged with customers and created memorable shopping experiences.
Highlight Relevant Experience: In your CV, emphasise any previous retail or clienteling experience. Use quantifiable achievements to demonstrate your ability to drive sales and build strong customer relationships.
Showcase Your Knowledge of Mejuri: Research Mejuri's brand story, products, and values. Incorporate this knowledge into your application to show your enthusiasm for the brand and how you can contribute to its success in-store.
How to prepare for a job interview at Mejuri Inc.
✨Show Your Passion for Customer Service
As a Stylist at Mejuri, you'll be the first point of contact for customers. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond to create memorable experiences for customers in the past.
✨Demonstrate Product Knowledge
Familiarise yourself with Mejuri's products and brand story before the interview. Being able to discuss specific items and their features will show that you're genuinely interested in the role and can effectively engage with customers about the products.
✨Highlight Your Sales Experience
Discuss any previous experience you have in retail or sales, particularly focusing on how you've met or exceeded sales targets. Be prepared to talk about your approach to clienteling and building strong relationships with customers, as this is crucial for success in this role.
✨Prepare for Situational Questions
Expect to be asked situational questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to deal with difficult customers or unexpected challenges, and explain how you managed those situations effectively.
