At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand redefining luxury.
- Benefits: Flexible part-time hours, employee discounts, and a vibrant work culture.
- Other info: Dynamic retail environment with opportunities for growth and creativity.
- Why this job: Be part of a passionate team that celebrates self-expression and personal style.
- Qualifications: Strong leadership skills and a passion for customer engagement.
The predicted salary is between 12 - 15 £ per hour.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers. Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
- Customer: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%).
Floor Lead (Retail) (Part-time) Selfridges Concession, Oxford St. employer: Mejuri Inc.
Mejuri is an exceptional employer that champions a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Floor Lead at our Selfridges Concession on Oxford Street, you will enjoy flexible part-time hours, opportunities for personal and professional growth, and the chance to be part of a brand that values responsible sourcing and sustainability. Join us in redefining luxury and experience the joy of working in a dynamic environment that celebrates individuality and self-expression.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead (Retail) (Part-time) Selfridges Concession, Oxford St.
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mejuri's values and mission. This way, you can show how your personal style and approach align with their vision of redefining luxury.
✨Tip Number 2
Practice your interpersonal skills! As a Floor Lead, you'll need to inspire and motivate your team. Role-play common scenarios with a friend to boost your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Be ready to showcase your leadership style! Think about examples from your past experiences where you've led a team or improved customer service. This will help you demonstrate your ability to drive performance and engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mejuri team and being part of their exciting journey.
We think you need these skills to ace Floor Lead (Retail) (Part-time) Selfridges Concession, Oxford St.
Some tips for your application 🫡
Show Your Passion for Jewelry:When writing your application, let your love for fine jewelry shine through! Share why you’re excited about Mejuri and how our values resonate with you. We want to see your personality and enthusiasm for the role!
Highlight Your Leadership Skills:As a Floor Lead, you'll be inspiring your team every day. Make sure to showcase any previous leadership experience in your application. Tell us about times you've motivated others or created a positive environment—this is your chance to stand out!
Be Customer-Centric:At Mejuri, we believe in exceptional customer service. In your application, share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of creating memorable experiences.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mejuri Inc.
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Mejuri’s values and mission. Understand their approach to fine jewellery and how they prioritise customer experience. This will show your genuine interest in the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to demonstrate your ability to motivate and inspire a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your interpersonal skills and how you’ve created a positive environment for both staff and customers.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail, such as OPH and NPS. Be prepared to discuss how you’ve achieved or exceeded these metrics in previous roles. This shows that you understand the business side of retail and are ready to drive results.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, store culture, and how Mejuri supports its employees. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
