At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand redefining luxury with a personal touch.
- Benefits: Flexible part-time hours, employee discounts, and a supportive work environment.
- Other info: Opportunity to grow in a fast-paced retail environment with a focus on sustainability.
- Why this job: Be a key player in a dynamic team that celebrates self-expression and creativity.
- Qualifications: Strong interpersonal skills and a passion for motivating others.
The predicted salary is between 12 - 15 € per hour.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers. Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
- Customer STACK: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85% Operations Inventory). Participate as needed in the execution of inventory.
Floor Lead (Retail) (Part-time) New Selfridges Concession, Oxford St. employer: Mejuri Inc.
Mejuri is an exceptional employer that champions a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Floor Lead at our new Selfridges Concession on Oxford Street, you will enjoy opportunities for personal and professional growth while being part of a team that values self-expression and sustainability. With a commitment to responsible practices and a focus on delivering outstanding customer experiences, Mejuri offers a rewarding environment for those looking to make a meaningful impact in the retail space.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead (Retail) (Part-time) New Selfridges Concession, Oxford St.
✨Tip Number 1
Get to know the company inside out! Research Mejuri’s values, products, and customer experience. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! As a Floor Lead, you'll need to inspire and motivate your team. Role-play common scenarios with friends or family to boost your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Show your enthusiasm! When you meet the team or during interviews, let your personality shine through. Share your ideas on how to enhance customer experiences and team engagement—this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mejuri family and ready to contribute to redefining luxury.
We think you need these skills to ace Floor Lead (Retail) (Part-time) New Selfridges Concession, Oxford St.
Some tips for your application 🫡
Show Your Passion for Jewelry:When writing your application, let your love for fine jewelry shine through! Share why Mejuri's mission resonates with you and how you can contribute to creating a personal experience for customers.
Highlight Your Leadership Skills:As a Floor Lead, you'll be inspiring your team. Make sure to showcase any previous leadership experiences in your application. We want to see how you've motivated others and driven results in past roles!
Be Authentic and Engaging:We value authenticity at Mejuri, so don’t be afraid to let your personality come through in your writing. Use a friendly tone and engage us with your unique story—what makes you the perfect fit for our team?
Apply Through Our Website:Ready to take the plunge? Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Mejuri Inc.
✨Know Your Stuff
Before the interview, dive deep into Mejuri's values and mission. Understand their approach to fine jewellery and how they prioritise customer experience. This knowledge will help you connect your personal style and experiences to what Mejuri stands for.
✨Show Off Your Leadership Skills
As a Floor Lead, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to foster collaboration and drive performance. Be ready to discuss how you can create an engaging environment for both staff and customers.
✨Demonstrate Customer-Centricity
Mejuri places a strong emphasis on exceptional customer service. Think of specific instances where you've gone above and beyond for a customer. Highlight your interpersonal skills and how you ensure a positive experience, especially in a retail setting.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail, such as sales targets and customer satisfaction metrics. Be prepared to discuss how you’ve met or exceeded KPIs in previous roles and how you plan to do the same at Mejuri.
