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- Tasks: Lead the team to deliver exceptional customer service and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Flexible part-time hours, employee discounts, and a supportive work environment.
- Other info: Opportunity to grow in a global brand committed to responsible practices.
- Why this job: Be part of a dynamic team that celebrates individuality and promotes personal style.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 12 - 15 ÂŁ per hour.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, and your everyday.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.
- CustomerSTACK: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%).
Floor Lead (Retail) (Part-time) New London, UK employer: Mejuri Inc.
Contact Detail:
Mejuri Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Lead (Retail) (Part-time) New London, UK
✨Tip Number 1
Get to know Mejuri's values and mission inside out. When you walk into that interview, show us how your personal style and approach to customer service align with our vision of celebrating self-expression. It’s all about making a genuine connection!
✨Tip Number 2
Practice your interpersonal skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in showcasing your ability to create an engaging environment for customers and inspire your team.
✨Tip Number 3
Don’t just talk about your past experiences—bring them to life! Share specific examples of how you've led a team or improved customer experiences in previous roles. We love hearing about real-life situations where you’ve made a difference.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Mejuri family. Let’s make this happen together!
We think you need these skills to ace Floor Lead (Retail) (Part-time) New London, UK
Some tips for your application 🫡
Show Your Passion for Jewelry: When writing your application, let your love for fine jewelry shine through! Share why Mejuri's mission resonates with you and how you can contribute to creating a personal choice for customers.
Highlight Your Leadership Skills: As a Floor Lead, you'll be inspiring your team. Make sure to showcase any previous leadership experiences in your application. We want to see how you've motivated others and driven success in past roles!
Be Customer-Centric: Remember, it's all about the customer experience! In your application, mention specific examples of how you've gone above and beyond to ensure customers leave happy. This will show us you're aligned with Mejuri's values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Mejuri Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Mejuri's mission and values. Understand their approach to fine jewellery and how they prioritise self-expression and sustainability. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Floor Lead, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you’ve handled difficult situations or turned a negative experience into a positive one—this will demonstrate your ability to uphold Mejuri’s high standards.
✨Demonstrate Leadership Qualities
Think about times when you've motivated a team or led by example. Be ready to discuss your leadership style and how you can inspire others to achieve KPIs. Mejuri values collaboration, so showing that you can foster a dynamic environment will set you apart.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about Mejuri’s culture, team dynamics, and future goals. This not only shows your interest but also helps you gauge if the company aligns with your values and career aspirations.