At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Flexible part-time hours, employee discounts, and a supportive work environment.
- Other info: Opportunity to grow in a vibrant retail environment with a focus on team development.
- Why this job: Be part of a dynamic team that celebrates individuality and promotes personal style.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 12000 - 15000 £ per year.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
Role Overview
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.
- Customer STACK: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%).
Floor Lead (Retail) (Part-time) New King's Road, London employer: Mejuri Inc.
Mejuri is an exceptional employer that champions a vibrant work culture where creativity and self-expression are celebrated. As a Floor Lead in our New King's Road store, you will enjoy flexible part-time hours, opportunities for personal and professional growth, and the chance to be part of a team that prioritises exceptional customer experiences while upholding sustainable practices. Join us in redefining fine jewelry and making every day a special occasion for our customers and yourself.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead (Retail) (Part-time) New King's Road, London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mejuri's values and mission. This way, you can show how your personal style and approach align with their vision of celebrating self-expression.
✨Tip Number 2
Practice your people skills! As a Floor Lead, you'll need to inspire and motivate your team. Role-play common scenarios with a friend to boost your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Be ready to showcase your leadership style! Think about examples from your past experiences where you've led a team or improved customer service. This will help you demonstrate your ability to drive performance and engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mejuri family and contributing to their mission.
We think you need these skills to ace Floor Lead (Retail) (Part-time) New King's Road, London
Some tips for your application 🫡
Show Your Passion for Jewelry:When writing your application, let your love for fine jewelry shine through! Share why Mejuri's mission resonates with you and how you can contribute to creating a personal choice for customers. We want to see your enthusiasm!
Highlight Your Leadership Skills:As a Floor Lead, you'll be inspiring your team every day. Make sure to showcase any previous leadership experience in your application. We’re looking for natural motivators who can create an engaging environment, so tell us how you've done this before!
Be Customer-Centric:Mejuri is all about exceptional customer service. In your application, share examples of how you've gone above and beyond for customers in the past. We want to know how you can help us uphold our high standards and create memorable experiences!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We love seeing applications that come directly from our site, so don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Mejuri Inc.
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Mejuri’s values and mission. Understand their approach to fine jewellery and how they prioritise customer experience. This will show that you’re genuinely interested in the brand and can align with their vision.
✨Showcase Your Leadership Skills
As a Floor Lead, you’ll need to inspire and motivate your team. Prepare examples from your past experiences where you’ve successfully led a team or improved performance. Highlight your interpersonal skills and how you’ve created a positive environment for both staff and customers.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail, such as OPH and NPS. Be prepared to discuss how you’ve met or exceeded these metrics in previous roles. This will demonstrate your ability to drive results and contribute to the store's success.
✨Engage with Customer Scenarios
Think about potential customer interactions you might face on the sales floor. Prepare to discuss how you would handle various situations, especially around Mejuri’s services like piercing and engraving. Showing that you can maintain exceptional customer service standards will set you apart.
