At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Flexible part-time hours, employee discounts, and a supportive work environment.
- Other info: Opportunity to grow in a vibrant retail environment with a focus on team collaboration.
- Why this job: Be part of a dynamic team that celebrates individuality and promotes personal style.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
Role Overview
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.
- Customer STACK: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%).
Floor Lead (Retail) (Part-time) King's Road, London employer: Mejuri Inc.
At Mejuri, we pride ourselves on being an exceptional employer that champions self-expression and personal growth. Our vibrant work culture in the heart of King's Road, London, fosters collaboration and innovation, providing employees with ample opportunities for development and advancement within a supportive team environment. With a commitment to sustainability and responsible practices, working at Mejuri means being part of a brand that values both its people and the planet, making every day meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead (Retail) (Part-time) King's Road, London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mejuri's values and mission. This way, you can show how your personal style and approach align with their vision of celebrating self-expression.
✨Tip Number 2
Practice your people skills! As a Floor Lead, you'll need to inspire and motivate your team. Role-play common scenarios with a friend to boost your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've led a team or improved customer experiences. This will help you demonstrate your leadership skills and how you can drive KPIs at Mejuri.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mejuri family and contributing to their mission.
We think you need these skills to ace Floor Lead (Retail) (Part-time) King's Road, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your style and how it aligns with Mejuri’s values of self-expression and celebrating individuality.
Tailor Your Application:Make sure to customise your application for the Floor Lead role. Highlight your experience in retail and customer service, and how you’ve motivated teams in the past. We love seeing specific examples that demonstrate your leadership skills and can-do attitude!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and achievements. Avoid fluff—focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Mejuri and what we stand for.
How to prepare for a job interview at Mejuri Inc.
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with Mejuri’s values and mission. Understand their approach to fine jewellery and how they prioritise customer experience. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to demonstrate your ability to motivate and inspire a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your interpersonal skills and how you’ve created a positive environment in previous roles.
✨Be Customer-Centric
Mejuri places a strong emphasis on exceptional customer service. Think of specific instances where you’ve gone above and beyond for a customer. Be ready to discuss how you would uphold Mejuri’s Steps of Selling and ensure a seamless customer experience in the store.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how Mejuri measures success. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s goals and culture.
