At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand committed to self-expression and sustainability.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Exciting career development in a rapidly growing global brand.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. It is also deeply committed to responsible sourcing, sustainable practices, and philanthropic initiatives.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.
- Customer: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
KPIs: OPH, NPS (85%)
Floor Lead (Retail) (Full-time) Selfridges Concession, Oxford St. employer: Mejuri Inc.
At Mejuri, we pride ourselves on being an exceptional employer that champions personal growth and a vibrant work culture. As a Floor Lead at our Selfridges Concession on Oxford Street, you will thrive in an environment that values self-expression and creativity, while benefiting from comprehensive training, career advancement opportunities, and a commitment to sustainability. Join us in redefining fine jewelry and enjoy the unique advantage of working in one of the world's most iconic retail locations, where your contributions directly impact our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead (Retail) (Full-time) Selfridges Concession, Oxford St.
✨Tip Number 1
Get to know the company inside out! Research Mejuri's values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who truly gets what they're all about.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your experience aligns with the Floor Lead role. Think about specific examples where you've led a team or enhanced customer experiences—this will make you stand out!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what Mejuri really values in their team members.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Mejuri family.
We think you need these skills to ace Floor Lead (Retail) (Full-time) Selfridges Concession, Oxford St.
Some tips for your application 🫡
Show Your Passion for Jewelry:When writing your application, let your love for fine jewelry shine through! Share why you’re excited about Mejuri and how our values resonate with you. We want to see your personality and enthusiasm for the role!
Tailor Your Experience:Make sure to highlight your relevant experience in retail and leadership. Use specific examples that demonstrate how you've driven customer satisfaction and team performance in previous roles. We appreciate a good story!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and make it easy for us to see why you’re a great fit for the Floor Lead position. A well-structured application can really make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mejuri Inc.
✨Know Your Stuff
Before the interview, dive deep into Mejuri's brand values and their approach to fine jewellery. Understand their commitment to responsible sourcing and sustainable practices. This knowledge will not only impress your interviewers but also show that you align with their mission.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service standards. Be ready to discuss how you can drive performance and engagement in the store.
✨Customer Experience is Key
Mejuri places a strong emphasis on exceptional customer service. Think of specific instances where you've gone above and beyond for a customer. Be prepared to share these stories and explain how you would uphold Mejuri’s Steps of Selling to enhance the in-store experience.
✨Understand KPIs and Metrics
Familiarise yourself with key performance indicators like OPH and NPS. Be ready to discuss how you’ve met or exceeded similar metrics in previous roles. Showing that you understand the importance of these figures will demonstrate your readiness to contribute to the store's success.
