At a Glance
- Tasks: Lead the store team, ensuring exceptional customer service and smooth daily operations.
- Company: Join Mejuri, a modern fine jewelry brand committed to self-expression and sustainability.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Exciting career growth in a rapidly expanding global brand.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. It is also deeply committed to responsible sourcing, sustainable practices, and philanthropic initiatives.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.
- Customer: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
KPIs: OPH, NPS (85%)
Floor Lead (Retail) (Full-time) New Selfridges Concession, Oxford St. employer: Mejuri Inc.
At Mejuri, we pride ourselves on being an exceptional employer that champions creativity and self-expression in the fine jewelry industry. Our Oxford Street location offers a vibrant work environment where team members are encouraged to grow through leadership opportunities and continuous training, all while being part of a brand committed to sustainability and responsible sourcing. Join us to be part of a passionate team that values collaboration, innovation, and making every day a special occasion for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Lead (Retail) (Full-time) New Selfridges Concession, Oxford St.
✨Tip Number 1
Get to know the company inside out! Research Mejuri's values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who truly gets what they're all about.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your experience aligns with the Floor Lead role. Think about specific examples where you've led a team or enhanced customer experiences—this will make you stand out!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what Mejuri really values in their team members.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Mejuri family and ready to contribute to their mission of making fine jewelry accessible.
We think you need these skills to ace Floor Lead (Retail) (Full-time) New Selfridges Concession, Oxford St.
Some tips for your application 🫡
Show Your Passion for Jewelry:When writing your application, let your love for fine jewelry shine through! Share why you’re excited about Mejuri and how our values resonate with you. We want to see your personality and enthusiasm for the role!
Tailor Your Experience:Make sure to highlight your relevant experience in retail and leadership. Use specific examples that demonstrate how you've driven customer satisfaction and team performance in previous roles. We love seeing how you can bring your skills to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Floor Lead position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mejuri Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Mejuri's mission and values. Understand their approach to fine jewellery and how they prioritise customer experience. This knowledge will help you connect your personal values with the brand's ethos during the conversation.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight how you can drive performance and engagement among your colleagues.
✨Familiarise Yourself with KPIs
Get to grips with key performance indicators like OPH and NPS. Be ready to discuss how you would monitor and improve these metrics in your role. Showing that you understand the importance of these figures will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the store's culture, team dynamics, and future goals. This not only shows your interest but also helps you gauge if Mejuri is the right fit for you.
