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- Tasks: Lead the team to deliver exceptional customer service and drive store success.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that celebrates individuality and promotes a positive shopping experience.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Exciting career development in a rapidly growing global retail environment.
The predicted salary is between 28800 - 43200 £ per year.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.
- Customer: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%).
Floor Lead (Retail) (Full-time) New London, UK employer: Mejuri Inc.
Contact Detail:
Mejuri Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Lead (Retail) (Full-time) New London, UK
✨Tip Number 1
Get to know the company culture before your interview. Check out Mejuri's social media and website to see how they celebrate self-expression and sustainability. This will help you connect with their values and show you're a great fit!
✨Tip Number 2
Practice your interpersonal skills! As a Floor Lead, you'll need to inspire your team and create a positive environment. Role-play common scenarios with a friend to boost your confidence and showcase your can-do attitude.
✨Tip Number 3
Prepare some questions for your interview that reflect your interest in Mejuri’s services, like piercing and engraving. This shows you're not just about the job but genuinely care about enhancing the customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing team you'll be joining at Mejuri.
We think you need these skills to ace Floor Lead (Retail) (Full-time) New London, UK
Some tips for your application 🫡
Show Your Passion for Jewelry: When writing your application, let your love for fine jewelry shine through! Share why Mejuri's mission resonates with you and how you can contribute to creating a personal choice for customers. We want to see your enthusiasm!
Highlight Your Leadership Skills: As a Floor Lead, you'll be inspiring your team every day. Make sure to showcase your leadership experience in your application. Tell us about times you've motivated others or improved team performance—this is your chance to stand out!
Be Customer-Centric: Mejuri is all about exceptional customer service, so make it clear that you understand this. Use examples from your past roles where you’ve gone above and beyond for customers. We love seeing candidates who put the customer first!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role. Plus, we’re excited to read your application!
How to prepare for a job interview at Mejuri Inc.
✨Know Your Stuff
Before the interview, dive deep into Mejuri's values and mission. Understand their approach to fine jewellery and how they prioritise customer experience. This knowledge will help you connect your own experiences to their ethos during the conversation.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to foster collaboration and drive performance. Be ready to discuss how you can uphold Mejuri’s exceptional customer service standards.
✨Engage with Customer Experience Scenarios
Think about how you would handle various customer service situations. Mejuri values a positive customer experience, so be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to their service philosophy.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about Mejuri’s culture, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.