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- Tasks: Lead the store team, ensuring exceptional customer service and smooth daily operations.
- Company: Join Mejuri, a modern fine jewelry brand focused on self-expression and sustainability.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that celebrates individuality and makes a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Exciting career growth in a vibrant retail environment.
The predicted salary is between 30000 - 40000 £ per year.
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.
- Customer: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximise results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%).
Floor Lead (Retail) (Full-time) London, UK employer: Mejuri Inc.
Contact Detail:
Mejuri Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Lead (Retail) (Full-time) London, UK
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mejuri's values and mission. This way, you can show how your personal style and approach align with their vision of celebrating self-expression.
✨Tip Number 2
Practice your people skills! As a Floor Lead, you'll need to inspire and motivate your team. Role-play common scenarios with friends or family to boost your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Be ready to showcase your leadership style! Think about examples from your past experiences where you've led a team or improved customer service. This will help you demonstrate your ability to drive performance and engagement during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mejuri team and contributing to their mission of making fine jewelry accessible every day.
We think you need these skills to ace Floor Lead (Retail) (Full-time) London, UK
Some tips for your application 🫡
Show Your Passion for Jewelry: When writing your application, let your love for fine jewelry shine through! Share why Mejuri's mission resonates with you and how you can contribute to creating a personal experience for customers.
Highlight Your Leadership Skills: As a Floor Lead, you'll be inspiring your team. Make sure to showcase any previous leadership experiences in your application. Talk about how you've motivated others and driven results in past roles.
Be Authentic: We value authenticity at Mejuri, so don’t be afraid to let your personality come through in your application. Share your unique story and how it aligns with our values of self-expression and sustainability.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better!
How to prepare for a job interview at Mejuri Inc.
✨Know Your Stuff
Before the interview, dive deep into Mejuri's values and mission. Understand their approach to fine jewellery and how they prioritise customer experience. This knowledge will help you connect your personal style and values with what Mejuri stands for.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your ability to create a positive environment that aligns with Mejuri’s ethos.
✨Practice Your Selling Techniques
Familiarise yourself with Mejuri’s Steps of Selling. Be ready to discuss how you would apply these techniques in real scenarios. You might even want to role-play a sales interaction to demonstrate your understanding and skills during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about Mejuri’s future plans, team dynamics, or customer engagement strategies. This shows your genuine interest in the role and helps you assess if the company culture is the right fit for you.