Floor Lead (Part-time) Selfridges, London

Overview

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers online, in app, and through a growing global retail footprint of 45+ stores worldwide, with a commitment to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role:

The Floor Lead is a valuable member of our store leadership team who champions exceptional customer service standards, coaches and develops the team, and ensures day-to-day business operations are executed and maintained. The Floor Lead maintains a strong presence on the sales floor, demonstrates outstanding people skills, and champions Mejuri’s values. A true team player with a can-do attitude that motivates the team daily.

Customer Experience

• Enabling a memorable and personalized customer service experience that connects customers to the Mejuri brand and strives to exceed expectations.
• Expertly executes and coaches others to execute our Selling Programs.
• Be a product expert, remaining informed and knowledgeable of all Mejuri products and latest launches.
• Assist the team with implementing customer-centric campaigns and maintaining relationships.

• Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focus on team and individual goals.
• Maintain operational processes that positively impact sales, reduce spend, and enhance the business.
• Support the management team to ideate and develop new sales opportunities to drive traffic and engage with clients.
• Drive business through clienteling, sourcing new customers, and fostering existing relationships.
• Manage sales floor operations, coaching and providing feedback in the moment to support the sales team.
• Provide critical insights and make daily recommendations.

Operations

• Support all operational workflows and uphold standard operating procedures including opening/closing the store, merchandise management, sales floor management, and employee management to meet daily business requirements.
• Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS, ensuring we exceed expectations with each interaction.
• Manage inventory tasks including shipping & receiving and transfers.
• Collaborate with store management to identify opportunities to improve daily operations (systems, tools, processes).
• Ensure physical store maintenance is upheld to a high standard.

• Partner with the Visual Lead to analyze KPIs and monitor stock levels to create a productive sales environment and determine actions to improve sell-through.
• Provide support to Visual Lead during implementation of retail campaigns.
• Follow up with execution deadlines for key visual merchandising initiatives to ensure timely delivery.
• Support day-to-day maintenance of visual displays and product; report damaged display product or tools to the Visual Lead; provide feedback on gaps and opportunities.

What you’ll bring to the team

• Experience in a high-volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking to identify challenges and develop action plans.
• Physical requirements: ability to stand for 8 hours, lift 50 lbs.
• Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.

Benefits at Mejuri

• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for full-time employees, with bereavement leave including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, plus a personalized return-to-work and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• Internal coaching department and learning and development to support career growth.
• A generous product discount.

Values and culture

Mejuri values guide how we work together and make decisions. Our eight core values shape our culture and drive our success:

• FIND A WAY | We break down problems, explore creative solutions, learn from failure, and adapt quickly.
• RAISE THE BAR | We share feedback openly, continuously improve performance, and collaborate for better outcomes.
• CUSTOMER OBSESSED | We listen to customer feedback and refine product, service, or interactions.
• EMPOWERED OWNERS | We tackle cross-team challenges, take initiative, and lead by example.
• JUST DO IT | We make informed decisions quickly, encourage experimentation and learning, and stay adaptable.
• HUMILITY | We acknowledge team contributions, learn from mistakes, and maintain a respectful environment.
• CURIOSITY | We seek challenges, ask questions, and innovate to drive progress.
• DRIVE RESULTS | We set clear goals, prioritize high-impact tasks, and monitor progress with metrics.

Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment. If you require accommodation, inform us in your application so we can meet accessibility needs. For accessibility assistance or to report accessibility issues, please share in your application.