Floor Lead (Full-time) Selfridges, London

Overview

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, Mejuri believes fine jewelry should celebrate yourself—your style, your life, your everyday—and should not require a special occasion or guilt. Mejuri operates online, in app, and through a growing global retail footprint of 45+ stores and is committed to responsible sourcing, sustainable practices, and philanthropic initiatives.

The Role:

The Floor Lead is a member of the store leadership team who champions exceptional customer service, coaches and develops the team, and ensures day-to-day business operations are executed and maintained. The Floor Lead maintains a strong presence on the sales floor, demonstrates outstanding people skills, and embodies Mejuri’s values. A true team player with a can-do attitude that motivates the team daily.

Customer Experience

• Enable a memorable and personalized customer service experience that connects customers to the Mejuri brand and strives to exceed expectations.
• Expertly execute and coach others to execute Selling Programs.
• Remain informed and knowledgeable about all Mejuri products and latest launches.
• Assist the team with implementing customer-centric campaigns and maintaining relationships.

• Positively ensure all KPIs are consistently achieved. Take ownership of delivering strong results, focusing on team and individual goals.
• Maintain operational processes that positively impact sales, reduce spend, and enhance the business.
• Support the management team to ideate and develop new sales opportunities to drive traffic and engage with clients.
• Drive business through clienteling, sourcing new customers, and fostering existing relationships.
• Manage sales floor operations, coaching, and providing in-the-moment feedback to support the sales team.
• Provide critical insights and daily recommendations.

Operations

• Support all operational workflows and uphold standard operating procedures including opening/closing the store, merchandise management, sales floor management, and employee management.
• Support all OMNI transactions (purchases, returns, exchanges, phone sales, BOPIS, BORIS) and exceed expectations with each interaction.
• Manage inventory tasks including shipping & receiving and transfers.
• Collaborate with store management to identify opportunities to improve daily operations (systems, tools, processes).
• Ensure physical store maintenance is upheld to a high standard.

• Partner with the Visual Lead to analyze KPIs and stock levels to improve sell-through and support retail campaigns.
• Provide support during implementation of retail campaigns and ensure key VM initiatives are executed on time.
• Support day-to-day maintenance of visual displays and product; report damaged display materials; provide feedback on gaps and opportunities.

What you’ll bring to the team

• Experience in a high-volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking to identify challenges and develop action plans.
• Physical requirements: ability to stand for 8 hours, lift 50 lbs.
• Must be able to work outside of regular hours on occasion, including evenings, weekends & holidays.

Benefits at Mejuri

• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for full-time employees. Bereavement leave including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, plus a personalized return-to-work transition plan for full-time employees.
• Semi-annual performance reviews.
• Internal coaching and learning and development to support career growth.
• A generous product discount.

Our values

We live by eight core values that guide how we work together and drive success:

• FIND A WAY | Seek simple, creative solutions and act fast
• RAISE THE BAR | Share feedback, continuously improve performance, and challenge for better outcomes
• CUSTOMER OBSESSED | Listen to customer feedback and continuously refine product, service, or interactions
• EMPOWERED OWNERS | Address cross-team challenges and take initiative
• JUST DO IT | Make informed decisions quickly, embrace risk-taking and change
• HUMILITY | Value team contributions, learn from mistakes, maintain respect
• CURIOSITY | Seek new challenges, ask questions, drive progress
• DRIVE RESULTS | Set clear goals, prioritize high-impact tasks, measure progress

Accommodation / Accessibility

Mejuri does not discriminate in hiring or terms of employment. If you require accommodation, inform us and we will work with you to meet accessibility needs. For accessibility-related assistance or alternative formats, please indicate in your application.

EEO / Legal

Mejuri is an equal opportunity employer. We welcome applicants from all backgrounds to apply and participate in our hiring process.