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For Companies At a Glance
- Tasks: Create memorable experiences for guests and manage front office operations.
- Company: Join MEININGER Hotel Edinburgh, where hospitality meets a vibrant atmosphere.
- Benefits: Attractive salary, 25 holidays plus bonus days, and free language courses.
- Other info: Enjoy regular celebrations, volunteering days, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: 1 year in hospitality, outgoing personality, and team player.
The predicted salary is between 20000 - 25000 £ per year.
Are you a people person who wants to create and share memorable experiences with our guests? Then join MEININGER Hotel Edinburgh and our like-minded front office staff!
YOUR TASKS
- You are a great host ensuring your guests enjoy a safe and memorable stay.
- You are in charge of the well-being of our guests from check-in to check-out.
- Besides for our guests, you’re also the first point of contact for all other visitors like suppliers and external technicians.
- You respond to our guests' questions and inquiries and know how to direct them to major sights, local attractions and activities.
- You take care of operational and administrative tasks like invoicing, answering e-mails and online requests, upselling, responding to online reviews and much more.
- You are in charge of the bar.
- You enjoy a diverse, international work environment while we take care of an inclusive one.
- You’re flexible and understand working on all days of the week, sometimes early / sometimes late, during weekends and on public holidays comes with the job.
- Last but not least; you’re a great colleague, not afraid to jump in to support other departments every now and then.
YOUR PROFILE
- You have initial experience (min. 1 year) in hospitality and are passionate about it.
- You possess an outgoing personality and enjoy working in a bustling, dynamic environment, performing a variety of tasks.
- You are a people person, you like helping others and creating unforgettable experiences for our guests.
- You are a team player, ready to help your colleagues and tackle challenges together.
- You have good knowledge of a front office system (e.g. ASSD, Fidelio, SIHOT).
- You are fluent in English (B2), any other languages are a plus.
WHAT MEININGER OFFERS
- Attractive salaries.
- Company Volunteering (2 days).
- 25 holidays + 5 bonus days (1 for each year you stay with us).
- Free language courses.
- Regular get-togethers, celebrations and occasional parties (winter and summer team events).
- Quarterly evaluation rounds to make sure you’re still happy.
- Possibility to join M-goal projects to develop personal and professional skills.
- Staff nights and Friends and Family discount.
APPLICATION
We are enthusiastic hosts as diverse as our guests. Feels like you? Thank you for sending us your CV. We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.
Contact: Will Harrington (Hotel Manager)
Remote Type: On Site
Receptionist (f/m/d) in Edinburgh employer: MEININGER Hotels
Contact Detail:
MEININGER Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (f/m/d) in Edinburgh
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Familiarise yourself with MEININGER's unique blend of hospitality and hostel life. This way, you can show off your enthusiasm and understanding of what makes us tick!
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for guests, role-play common scenarios with friends or family. This will help you feel more confident when it comes to creating those memorable experiences.
✨Tip Number 3
Be ready to showcase your flexibility. We love team players who can adapt to different shifts and tasks. Share examples from your past experiences where you've jumped in to help out or tackled unexpected challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our MEININGER family. Don’t forget to highlight your passion for hospitality!
We think you need these skills to ace Receptionist (f/m/d) in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you create memorable experiences for guests.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in hospitality. Mention any specific front office systems you’ve used and how you’ve contributed to a positive guest experience in previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MEININGER Hotel Edinburgh!
How to prepare for a job interview at MEININGER Hotels
✨Know the Company
Before your interview, take some time to research MEININGER Hotels. Understand their unique blend of hotel and hostel experiences, and be ready to discuss how you can contribute to their mission of redefining hybrid hospitality.
✨Showcase Your People Skills
As a receptionist, your ability to connect with guests is crucial. Prepare examples from your past experience where you created memorable moments for guests or resolved issues effectively. This will demonstrate your passion for hospitality.
✨Be Ready for Operational Questions
Expect questions about handling administrative tasks like invoicing and responding to online reviews. Brush up on your knowledge of front office systems and be prepared to discuss how you would manage these responsibilities efficiently.
✨Emphasise Teamwork
MEININGER values team players, so be ready to share instances where you supported colleagues or tackled challenges together. Highlight your flexibility and willingness to jump in wherever needed, as this aligns with their inclusive work environment.