At a Glance
- Tasks: Create memorable experiences for guests and manage front office operations.
- Company: Join the vibrant team at MEININGER Hotel Edinburgh.
- Benefits: Attractive salary, 25 holidays, free language courses, and team events.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be the friendly face that welcomes guests and makes their stay unforgettable.
- Qualifications: 1 year of hospitality experience and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Are you a people person who wants to create and share memorable experiences with our guests? Then join MEININGER Hotel Edinburgh and our like-minded front office staff!
Responsibilities
- You are a great host ensuring your guests enjoy a safe and memorable stay.
- You are in charge of the well-being of our guests from check-in to check-out.
- For our guests, you’re also the first point of contact for all other visitors like suppliers and external technicians.
- You respond to our guests’ questions and inquiries and know how to direct them to major sights, local attractions and activities.
- You take care of operational and administrative tasks like invoicing, answering e-mails and online requests, upselling, responding to online reviews and much more.
- You are in charge of the bar.
- You enjoy a diverse, international work environment while we take care of an inclusive one.
- You’re flexible and understand that working on all days of the week, sometimes early or late, during weekends and public holidays comes with the job.
- Last but not least, you’re a great colleague, not afraid to jump in to support other departments every now and then.
Qualifications
- You have initial experience (min. 1 year) in hospitality and are passionate about it.
- You possess an outgoing personality and enjoy working in a bustling, dynamic environment, performing a variety of tasks.
- You are a people person, you like helping others and creating unforgettable experiences for our guests.
- You are a team player, ready to help your colleagues and tackle challenges together.
- You have good knowledge of a front-office system (e.g. ASSD, Fidelio, SIHOT).
- You are fluent in English (B2); any other languages are a plus.
What MEININGER offers
- Attractive salaries.
- Company volunteering (2 days).
- 25 holidays + 5 bonus days (1 for each year you stay with us).
- Free language courses.
- Regular get-togethers, celebrations and occasional parties (winter and summer team events).
- Quarterly evaluation rounds to make sure you’re still happy.
- Possibility to join M-goal projects to develop personal and professional skills.
- Staff nights and Friends & Family discount.
We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.
Receptionist (f/m/d) employer: Meininger Hotel Edinburgh
At MEININGER Hotel Edinburgh, we pride ourselves on being an exceptional employer that values diversity and inclusivity, creating a vibrant work culture where every team member can thrive. With attractive salaries, generous holiday allowances, and opportunities for personal and professional growth, we ensure our staff feel supported and appreciated while delivering memorable experiences to our guests in the heart of Edinburgh. Join us for regular celebrations and team events that foster camaraderie and make every day at work enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (f/m/d)
✨Tip Number 1
Get to know the company culture! Before your interview, check out MEININGER's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and creating memorable experiences.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various shifts, so during your interview, share examples of how you've adapted to changing schedules or tackled challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the MEININGER family. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist (f/m/d)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your front-office knowledge and people skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Meininger Hotel Edinburgh
✨Know the Company
Before your interview, take some time to research MEININGER Hotel Edinburgh. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a receptionist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond to create memorable moments for customers. Highlight your outgoing personality and how it contributes to a positive guest experience.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult guest or managing multiple tasks at once. Think of scenarios from your previous roles and practice articulating your thought process clearly and confidently.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, opportunities for growth, or how they measure success in the receptionist role. It shows that you're engaged and serious about the position.
