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- Tasks: Provide bilingual customer support via phone, WhatsApp, and online platforms.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Competitive salary with performance bonuses and annual leave.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: 3-5 years of customer service experience and strong bilingual communication skills.
- Other info: Work in a supportive environment with opportunities for growth.
The predicted salary is between 1500 - 1800 £ per month.
招聘对象新加坡公民(Citizen)或永久居民(PR)。
良好的中英文沟通能力(书面及口头)。
有面对女性客户的沟通经验者优先。
薪资范围: S$2,500 – S$3,000 / 月(视经验与能力而定)，另设绩效奖金及表现奖励。
工作经验: 3 – 5 年客服 / 咨询 / 行政相关经验。
工作内容岗位职责:
- 通过电话、WhatsApp 及线上平台为客户提供咨询服务。
- 以中英文回复客户关于服务、预约及流程的相关问题。
- 跟进客户咨询记录，确保信息准确完整。
- 与内部团队协调，协助安排相关事项。
- 处理日常客服及基础行政支持工作。
- 维护良好的客户沟通体验，保持专业及礼貌态度。
任职要求:
- 新加坡公民或 PR。
- 3–5 年相关客服或行政经验。
- 中英文双语沟通能力良好。
- 熟悉客户咨询流程，能独立处理问题。
- 做事细心、有责任感、沟通清晰。
- 熟悉基本电脑操作(WhatsApp、Excel、系统录入)。
工作时间: 每周 5 天工作制，正常办公时间。年假及病假按新加坡劳工法。
Customer Service Executive(咨询客服|双语) in London employer: MEI DUO DUO PTE. LTD.
Contact Detail:
MEI DUO DUO PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive(咨询客服|双语) in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your bilingual communication skills effectively.
✨Tip Number 3
Showcase your experience! Be ready to share specific examples from your past roles where you’ve successfully handled customer inquiries or resolved issues. This will demonstrate your capability and make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Service Executive(咨询客服|双语) in London
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since we're looking for someone with strong Chinese and English communication skills, make sure to highlight your proficiency in both languages. Use examples from your past experiences where you successfully communicated with clients in both languages.
Tailor Your Experience: We want to see how your 3-5 years of customer service or administrative experience relates to this role. Be specific about your previous roles and responsibilities, especially those that involved direct communication with female clients.
Keep It Professional Yet Friendly: Your written application should reflect the professional yet approachable attitude we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you can keep a good customer experience.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to review your application and get back to you quickly!
How to prepare for a job interview at MEI DUO DUO PTE. LTD.
✨Brush Up on Bilingual Skills
Since the role requires strong communication in both English and Mandarin, make sure to practice common phrases and responses in both languages. This will not only boost your confidence but also demonstrate your language proficiency during the interview.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and best practices. Be ready to discuss your previous experiences handling customer inquiries, especially with female clients, as this is a preferred experience for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific customer situations. Think of examples from your past roles that showcase your problem-solving skills and ability to maintain professionalism under pressure.
✨Showcase Your Tech Savviness
Since the job involves using platforms like WhatsApp and Excel, be prepared to discuss your familiarity with these tools. You could even mention any relevant experiences where you used technology to enhance customer interactions or streamline processes.
