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- Tasks: Provide bilingual customer service via phone and online platforms.
- Company: Join a dynamic team focused on excellent customer experiences.
- Benefits: Competitive salary, performance bonuses, and annual leave.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: 3-5 years of customer service experience and strong bilingual skills.
- Other info: Work in a supportive environment with opportunities for growth.
The predicted salary is between 1500 - 1800 £ per month.
招聘对象: 新加坡公民（Citizen）或永久居民（PR）
良好的中英文沟通能力（书面及口头）
有面对女性客户的沟通经验者优先
薪资范围: S$2,500 – S$3,000 / 月（视经验与能力而定）另设绩效奖金及表现奖励。
工作经验: 3 – 5 年客服 / 咨询 / 行政相关经验
工作内容: 岗位职责：
- 通过电话、WhatsApp 及线上平台为客户提供咨询服务
- 以中英文回复客户关于服务、预约及流程的相关问题
- 跟进客户咨询记录，确保信息准确完整
- 与内部团队协调，协助安排相关事项
- 处理日常客服及基础行政支持工作
- 维护良好的客户沟通体验，保持专业及礼貌态度
任职要求: 岗位要求：
- 新加坡公民或 PR
- 3–5 年相关客服或行政经验
- 中英文双语沟通能力良好
- 熟悉客户咨询流程，能独立处理问题
- 做事细心、有责任感、沟通清晰
- 熟悉基本电脑操作（WhatsApp、Excel、系统录入）
工作时间: 每周 5 天工作制，正常办公时间，年假及病假按新加坡劳工法
Customer Service Executive（咨询客服｜双语） employer: MEI DUO DUO PTE. LTD.
Contact Detail:
MEI DUO DUO PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive（咨询客服｜双语）
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate our experiences clearly.
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, looking polished shows professionalism. We want to make a great first impression!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the position and keeps us on their radar.
We think you need these skills to ace Customer Service Executive（咨询客服｜双语）
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since we're looking for someone with strong Chinese and English communication skills, make sure to highlight your proficiency in both languages. Use examples from your past experiences where you successfully communicated with clients in both languages.
Tailor Your Experience: We want to see how your 3-5 years of customer service or administrative experience fits the role. Be specific about your previous roles and responsibilities, especially those that involved direct client interaction or problem-solving.
Keep It Professional Yet Friendly: Your written application should reflect the professional yet approachable attitude we value at StudySmarter. Use a friendly tone while maintaining professionalism, as this will give us a glimpse of how you might interact with our clients.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at MEI DUO DUO PTE. LTD.
✨Brush Up on Bilingual Skills
Since the role requires strong communication in both Mandarin and English, practice answering common interview questions in both languages. This will help you feel more confident and demonstrate your language proficiency.
✨Showcase Customer Service Experience
Prepare specific examples from your past roles that highlight your customer service skills. Think about situations where you successfully resolved issues or improved customer satisfaction, especially with female clients, as this is a preferred experience.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like WhatsApp and Excel. If you can, practice using these platforms to manage customer queries or create simple spreadsheets, so you can speak confidently about your technical skills during the interview.
✨Demonstrate Professionalism
During the interview, maintain a polite and professional attitude. Remember, the way you communicate is just as important as what you say. Show that you can keep a calm and friendly demeanour, even when faced with challenging questions.
