Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts and drive sales growth in a dynamic environment.
- Company: Join a leading company focused on fuel sales and customer satisfaction.
- Benefits: Enjoy remote work options, competitive pay, and a supportive team culture.
- Why this job: Be part of a vibrant team that values innovation and customer loyalty.
- Qualifications: Experience in sales and strong communication skills are essential.
- Other info: Work Monday to Wednesday in the office, with flexible remote days.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Executive Reporting to: Regional Commercial Manager Position Overview: The Customer Service Executive will be responsible for growing the business in a designated/assigned geographical Region by maintaining a portfolio of Commercial, Industrial and Agricultural accounts whilst also driving fuel sales throughout our Domestic sector specifically working towards growth both in terms of market share and profitability Key Responsibilities: Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers. Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets. Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams. Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager. Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary. Upsell the full range of companies products and services-including energy procurement, lubricants, tanks, and fuel cards-to maximize revenue. Provide timely reports and information as required by the Regional Commercial Manager or General Manager. Fully utilize all company systems and processes; assist in office-based support when necessary. Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings. Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty. Process customer orders, manage queries, and consistently deliver outstanding customer service. Champion a health and safety-focused culture at all times. Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible. Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans. Maintain a professional and reputable approach in all internal and external interactions. Ensure consistency of job functions and processes across businesses in the UK to promote operational unification. Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes. Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships. Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits. Essential Skills:. Experience in a target-driven telephony sales environment. Strong computer skills (Word, Excel, Outlook). Strong interpersonal and communication skills. (Oral and written) Ability to work effectively within a team and independently Be experienced in building relationships to secure customer loyalty and repeat custom Can work using your own initiative. Desired Skills: Experience in a target-driven telephony sales environment is highly desirable. Fuel sales experience preferential but not essential. Must be comfortable working in a high-pressured environment in line with multiple KPI\’s. Key account management experience in a target driven environmentHours of Work: Monday to Friday, 8:00 AM – 5:00 PM (with a one-hour lunch break) Office-based from Monday to Wednesday; remote work on Thursday and Friday
Customer Service Executive employer: Mego Employment
Contact Detail:
Mego Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company's products and services, especially those related to fuel sales and customer loyalty. Understanding these offerings will help you confidently discuss them during interviews and demonstrate your ability to upsell effectively.
✨Tip Number 2
Brush up on your telephony sales techniques. Since this role is target-driven and involves managing a portfolio of SME customers, showcasing your experience in similar environments can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your approach to building customer relationships. Think of specific examples where you've successfully secured customer loyalty or increased sales through effective communication and follow-up strategies.
✨Tip Number 4
Be ready to demonstrate your ability to work under pressure and meet KPIs. Consider sharing past experiences where you thrived in a high-pressure environment, as this will show that you can handle the demands of the role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in a target-driven environment. Emphasise any achievements related to managing accounts or driving revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific skills that align with the job description, such as your ability to build customer relationships and manage portfolios effectively.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as strong communication abilities, teamwork, and initiative. Provide examples of how you've successfully used these skills in previous roles.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience in a high-pressure sales environment and your approach to customer service. Be ready to discuss specific scenarios where you demonstrated your skills.
How to prepare for a job interview at Mego Employment
✨Know Your Numbers
Be prepared to discuss your experience with KPIs and targets. Understand how you have previously driven revenue and growth in a target-driven environment, as this will be crucial for the role.
✨Showcase Your Communication Skills
Since strong interpersonal and communication skills are essential, practice articulating your thoughts clearly. Be ready to demonstrate how you've effectively managed customer relationships and resolved issues in the past.
✨Familiarise Yourself with the Company’s Products
Research the full range of products and services offered by the company. Being knowledgeable about their offerings will help you confidently discuss upselling opportunities during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of specific examples where you've successfully handled customer complaints or driven loyalty, as these will highlight your suitability for the role.
