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For Companies At a Glance
- Tasks: Manage and grow a portfolio of SME customers while driving sales and customer loyalty.
- Company: Join a dynamic company focused on commercial, industrial, and agricultural sectors.
- Benefits: Enjoy remote work options, competitive pay, and a supportive team environment.
- Why this job: Be part of a vibrant culture that values growth, innovation, and customer satisfaction.
- Qualifications: Proven sales experience, strong communication skills, and a full UK driving licence required.
- Other info: Work Monday to Wednesday in the office, with remote flexibility on Thursdays and Fridays.
The predicted salary is between 28800 - 42000 £ per year.
The Customer Service Executive will be responsible for growing business within a designated geographical region by managing and developing a portfolio of Commercial, Industrial, and Agricultural accounts.
Key Responsibilities:
- Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers.
- Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets.
- Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams.
- Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager.
- Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary.
- Upsell the full range of companies products and services, including energy procurement, lubricants, tanks, and fuel cards, to maximize revenue.
- Provide timely reports and information as required by the Regional Commercial Manager or General Manager.
- Fully utilize all company systems and processes; assist in office-based support when necessary.
- Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings.
- Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty.
- Process customer orders, manage queries, and consistently deliver outstanding customer service.
- Champion a health and safety-focused culture at all times.
- Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible.
- Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans.
- Maintain a professional and reputable approach in all internal and external interactions.
- Ensure consistency of job functions and processes across businesses in the UK to promote operational unification.
- Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes.
- Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships.
- Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits.
Essential Skills:
- Proven telephone sales experience in a fast-paced, target-driven environment.
- Field-based sales and business development experience, ideally within Commercial, Agricultural, or Industrial sectors.
- Key account management experience with a focus on achieving revenue and growth targets.
- Full UK driving licence.
- Strong computer literacy, particularly in Microsoft Word, Excel, and Outlook.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to thrive in a high-pressure, KPI-driven environment.
- Self-motivated and capable of working independently as well as collaboratively within a team.
- Demonstrated success in a competitive sales environment.
- Skilled at building and maintaining long-term relationships to drive customer loyalty and repeat business.
- Proactive, solutions-oriented, and confident in taking the initiative.
- Ability to engage professionally with a diverse customer base across multiple sectors.
Desired Skills:
- Experience in a target-driven telephony sales environment is highly desirable.
Hours of Work:
Monday to Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break). Office-based from Monday to Wednesday; remote work on Thursday and Friday.
Note: A full driving licence and access to a vehicle are likely required due to the role's regional nature.
Customer Service Executive employer: Mego Employment
Contact Detail:
Mego Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the specific industries you'll be working with, such as Commercial, Agricultural, and Industrial sectors. Understanding the unique challenges and opportunities in these areas will help you engage more effectively with potential clients.
✨Tip Number 2
Practice your telephone sales techniques to ensure you're comfortable and confident when speaking with customers. Role-playing scenarios can help you refine your pitch and improve your ability to handle objections.
✨Tip Number 3
Network with professionals in the industry to gain insights and build relationships that could benefit your role. Attend relevant events or join online forums where you can connect with others in the field.
✨Tip Number 4
Be prepared to discuss how you would manage customer relationships and drive loyalty. Think of examples from your past experiences where you've successfully upsold products or resolved customer issues to demonstrate your skills.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the Commercial, Agricultural, or Industrial sectors. Use specific examples to demonstrate your achievements in managing accounts and driving revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your proven telephone sales experience and how you can contribute to growing the customer portfolio. Be sure to express your enthusiasm for the position.
Highlight Key Skills: In your application, emphasise essential skills such as strong communication abilities, computer literacy, and your capacity to thrive in a KPI-driven environment. Provide examples of how you've successfully built long-term customer relationships.
Follow Application Instructions: Carefully read the job posting for any specific application instructions. Ensure you submit all required documents and adhere to any formatting guidelines. This shows attention to detail and professionalism.
How to prepare for a job interview at Mego Employment
✨Showcase Your Sales Experience
Be prepared to discuss your previous telephone sales experience in detail. Highlight specific achievements and how you met or exceeded targets in a fast-paced environment, as this role heavily relies on proven sales skills.
✨Demonstrate Customer-Centricity
Emphasise your ability to build and maintain long-term relationships with customers. Share examples of how you've successfully managed accounts and fostered customer loyalty, as this is crucial for the Customer Service Executive position.
✨Familiarise Yourself with Company Products
Research the company's products and services thoroughly. Be ready to discuss how you would upsell these offerings to maximise revenue, showing that you understand the business and can contribute to its growth.
✨Prepare for KPI Discussions
Understand the key performance indicators (KPIs) relevant to the role. Be ready to explain how you have previously achieved similar metrics and how you plan to meet the expectations set by the Regional Commercial Manager.
