Customer Service Executive

JOIN OUR REBELLION Our client isn\’t just another food company – they\’re leading a revolution in sustainable, ethical, plant-based food. With a strong commitment to animal welfare, environmental sustainability, and better health, their mission is to make reducing meat consumption easier, tastier, and more accessible to everyone. And the business is growing – fast. They\’re now looking for a Customer Service Executive to support this exciting growth across the UK and international markets. YOUR OPPORTUNITY If you\’re someone who brings passion, initiative, and a can-do attitude, this is the perfect role for you. You\’ll play a vital part in delivering exceptional customer experiences while supporting the ongoing modernisation of their Dartmouth-based bakery site. This is a great opportunity to join a purpose-driven company at a pivotal moment in its journey – and to grow with it. WHAT YOU\’LL BE DOING Responding promptly and professionally to customer and consumer queries Resolving customer issues efficiently and effectively Acting as a communication bridge between the head office and bakery team Managing manual orders within internal systems Booking transport for collections and deliveries Collaborating with cross-functional teams to resolve complex issues WHAT YOU\’LL BRING TO THE TABLE Excellent written and verbal communication skills A willingness to learn new systems and adapt to new processes Proficiency in Microsoft Office, especially Excel, Outlook, and Word Strong attention to detail A positive, team-oriented mindset PERKS & BENEFITS Performance-related bonus scheme Pension scheme Cycle to work scheme 25 days annual leave + bank holidays 37.5-hour workweek Flexible start and finish times Mego Employment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers