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- Tasks: Welcome passengers and guide them through the airport experience with a smile.
- Company: Join the vibrant team at Bristol Airport, where every day is an adventure.
- Benefits: Earn £14.51 per hour, with flexible hours and ongoing training.
- Other info: Flexible shifts available, perfect for students looking for part-time work.
- Why this job: Be the friendly face that makes travel smoother for everyone.
- Qualifications: Great customer service skills and a positive attitude are key.
The predicted salary is between 30000 - 30000 £ per year.
Location: Bristol Airport
Pay: £14.51 per hour (Awaiting pay increase)
Status: Agency worker
Hours of work: part-time and full-time, weekdays and/or weekends, variable shift patterns. These are long-term assignments with some of our staff working year-round, year on year.
Mego is contracted by Bristol Airport to supply staff across the airport in a variety of customer-facing roles. We are now ramping up for the busy summer months and need to recruit more Welcome Hosts, Arrivals Wardens and Silver Zone Hosts to strengthen our existing teams.
These are very important customer-facing roles as you’ll likely be the first face passengers see after they’ve landed or when they are arriving at, or departing from, Silver Zone Reception. These roles involve either guiding passengers arriving back at the terminal building to the appropriate entrance and directing them to passport control or welcoming them to the Silver Zone Reception and helping them through the key drop off and collection process.
To work in one of these customer service roles you’ll need to:
- Have really good customer service skills and a warm, welcoming, empathetic personality.
- Be able to talk confidently with passengers when answering their questions and providing guidance and advice.
- Be able and willing to exert control over large numbers of passengers as they embark or disembark from buses taking them to/from aircraft.
- Be able and willing to handle the everyday pressures, complexities and frustrations of airport life.
- To be presentable, dependable and conscientious with a good eye for detail and compliance.
- Be able to offer us flexibility with regard to your working hours and shift patterns as sometimes we’ll need to make changes at short notice.
- Evidence your right to work in the UK.
- Provide employment references and/or evidence of your attendance at a place of learning. For landside roles you’ll need employment references covering the last 12 months and for airside roles you will need employment references (and gap cover) covering the last 5 years plus DBS clearance.
- No formal qualifications are needed for these roles but prior experience in a customer-facing work environment would be an advantage.
Induction training will take place before you start and on-the-job training will be provided on a regular basis.
If working in a customer service role at Bristol Airport floats your boat then hit REPLY and we’ll get the ball rolling.
Welcome Host employer: Mego Employment Ltd
Contact Detail:
Mego Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host
✨Tip Number 1
Get to know the company! Research Bristol Airport and Mego to understand their values and what they look for in a Welcome Host. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Welcome Host, like dealing with lost luggage or directing passengers. The more prepared you are, the more confident you'll feel when it counts.
✨Tip Number 3
Network with current employees! If you can, chat with people already working at the airport. They can give you insider tips on what to expect and how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Welcome Host
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your warm and welcoming personality!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Welcome Host role.
Flexibility is Key: Since we need people who can adapt to changing shift patterns, mention your flexibility in your application. Let us know when you're available and how you can accommodate our needs, especially during busy periods!
Apply Through Our Website: To make sure your application gets seen, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a Welcome Host!
How to prepare for a job interview at Mego Employment Ltd
✨Show Off Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this role is all about making passengers feel welcome and supported.
✨Be Prepared for Scenario Questions
Expect to be asked how you would handle various scenarios that might occur at the airport. Think about potential challenges, like managing large groups of passengers or dealing with complaints, and prepare your responses to demonstrate your problem-solving skills.
✨Dress to Impress
Since you'll be in a customer-facing role, it's important to present yourself well. Dress smartly and maintain a professional appearance, as first impressions matter. This shows that you take the role seriously and are ready to represent the company positively.
✨Flexibility is Key
Be ready to discuss your availability and willingness to adapt to changing shift patterns. The interviewer will appreciate your flexibility, especially during busy periods, so make it clear that you're open to working both weekdays and weekends as needed.