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- Tasks: Welcome passengers and guide them through the airport experience with a friendly smile.
- Company: Join the dynamic team at Bristol Airport, where every day is an adventure.
- Benefits: Earn £14.51 per hour, with flexible shifts and opportunities for long-term work.
- Other info: Induction training provided, with ongoing support to help you shine.
- Why this job: Be the first friendly face passengers see and make their journey memorable.
- Qualifications: Great customer service skills and a warm personality are essential.
The predicted salary is between 14 - 15 £ per hour.
Location: Bristol Airport
Pay: £14.51 per hour (Awaiting pay increase)
Status: Agency worker
Hours of work: part-time and full-time, weekdays and/or weekends, variable shift patterns. These are long-term assignments with some of our staff working year-round, year on year.
Mego is contracted by Bristol Airport to supply staff across the airport in a variety of customer-facing roles. We are now ramping up for the busy summer months and need to recruit more Welcome Hosts, Arrivals Wardens and Silver Zone Hosts to strengthen our existing teams.
These are very important customer-facing roles as you'll likely be the first face passengers see after they've landed or when they are arriving at, or departing from, Silver Zone Reception. These roles involve either guiding passengers arriving back at the terminal building to the appropriate entrance and directing them to passport control or welcoming them to the Silver Zone Reception and helping them through the key drop off and collection process.
To work in one of these customer service roles you'll need to:
- Have really good customer service skills and a warm, welcoming, empathetic personality.
- Be able to talk confidently with passengers when answering their questions and providing guidance and advice.
- Be able and willing to exert control over large numbers of passengers as they embark or disembark from buses taking them to/from aircraft.
- Be able and willing to handle the everyday pressures, complexities and frustrations of airport life.
- To be presentable, dependable and conscientious with a good eye for detail and compliance.
- Be able to offer us flexibility with regard to your working hours and shift patterns as sometimes we'll need to make changes at short notice.
- Evidence your right to work in the UK.
- Provide employment references and/or evidence of your attendance at a place of learning. For landside roles you'll need employment references covering the last 12 months and for airside roles you will need employment references (and gap cover) covering the last 5 years plus DBS clearance.
No formal qualifications are needed for these roles but prior experience in a customer-facing work environment would be an advantage. Induction training will take place before you start and on-the-job training will be provided on a regular basis.
If working in a customer service role at Bristol Airport floats your boat then hit REPLY and we'll get the ball rolling.
Locations
Welcome Host in Newport, Wales employer: Mego Employment Ltd
Contact Detail:
Mego Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host in Newport, Wales
✨Tip Number 1
Get to know the company! Research Bristol Airport and Mego to understand their values and what they look for in a Welcome Host. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Welcome Host, like dealing with lost luggage or directing passengers. The more prepared you are, the more confident you'll feel when it counts.
✨Tip Number 3
Network with current employees! If you can, chat with people already working at the airport. They can give you insider tips on what to expect and how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Welcome Host in Newport, Wales
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your warm and welcoming personality!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us understand why you’d be a great fit for the Welcome Host role.
Flexibility is Key: Since we need people who can adapt to changing shift patterns, mention your availability clearly. If you can work weekends or short notice shifts, let us know! It shows you're ready to jump in when needed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Mego Employment Ltd
✨Show Off Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this role is all about making passengers feel welcome and supported.
✨Be Personable and Approachable
Since you'll be the first face passengers see, it's crucial to come across as warm and friendly. Practice your smile and open body language before the interview, and think about how you can convey empathy and understanding when answering questions.
✨Demonstrate Flexibility
This role requires adaptability with shift patterns and working hours. Be prepared to discuss your availability and willingness to work at short notice. Showing that you're flexible will make you a more attractive candidate for the team.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various passenger scenarios. Think through potential situations you might face at the airport and prepare your responses. This will show that you can think on your feet and are ready for the challenges of the role.