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- Tasks: Welcome passengers and guide them through the airport experience with a smile.
- Company: Join Mego, a key player at Bristol Airport, enhancing customer service.
- Benefits: Earn £14.51 per hour with flexible shifts and long-term opportunities.
- Other info: Enjoy dynamic work in a bustling environment with ongoing training.
- Why this job: Be the friendly face that makes travel smoother for everyone.
- Qualifications: Great customer service skills and a positive attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Bristol Airport
Pay: £14.51 per hour (Awaiting pay increase)
Status: Agency worker
Hours of work: part-time and full-time, weekdays and/or weekends, variable shift patterns. These are long-term assignments with some of our staff working year-round, year on year.
Mego is contracted by Bristol Airport to supply staff across the airport in a variety of customer-facing roles. We are now ramping up for the busy summer months and need to recruit more Welcome Hosts, Arrivals Wardens and Silver Zone Hosts to strengthen our existing teams.
These are very important customer-facing roles as you will likely be the first face passengers see after they have landed or when they are arriving at, or departing from, Silver Zone Reception. These roles involve either guiding passengers arriving back at the terminal building to the appropriate entrance and directing them to passport control or welcoming them to the Silver Zone Reception and helping them through the key drop-off and collection process.
To work in one of these customer service roles you will need to:
- Have really good customer service skills and a warm, welcoming, empathetic personality.
- Be able to talk confidently with passengers when answering their questions and providing guidance and advice.
- Be able and willing to exert control over large numbers of passengers as they embark or disembark from buses taking them to/from aircraft.
- Be able and willing to handle the everyday pressures, complexities and frustrations of airport life.
- To be presentable, dependable and conscientious with a good eye for detail and compliance.
- Be able to offer us flexibility with regard to your working hours and shift patterns as sometimes we will need to make changes at short notice.
- Evidence your right to work in the UK.
- Provide employment references and/or evidence of your attendance at a place of learning. For landside roles you will need employment references covering the last 12 months and for airside roles you will need employment references (and gap cover) covering the last 5 years plus DBS clearance.
No formal qualifications are needed for these roles but prior experience in a customer-facing work environment would be an advantage. Induction training will take place before you start and on-the-job training will be provided on a regular basis.
If working in a customer service role at Bristol Airport floats your boat then hit REPLY and we will get the ball rolling.
Welcome Host in Bristol employer: Mego Employment Ltd
Contact Detail:
Mego Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host in Bristol
✨Tip Number 1
Get to know the company! Research Bristol Airport and Mego to understand their values and what they look for in a Welcome Host. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Welcome Host. The more comfortable you are with handling questions and guiding passengers, the more confident you'll be when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and maybe even refer you directly to the hiring team at Mego.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest roles and updates directly from us.
We think you need these skills to ace Welcome Host in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your warm and welcoming personality!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us understand why you’d be a great fit for the Welcome Host role.
Flexibility is Key: Since we need people who can adapt to changing shift patterns, mention your availability clearly. Let us know when you can work, and if you're open to last-minute changes, that’s a big plus in our book!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bristol Airport!
How to prepare for a job interview at Mego Employment Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Welcome Host entails. Familiarise yourself with the key responsibilities, like guiding passengers and providing assistance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of your previous customer service experiences. Think of situations where you went above and beyond for a customer or handled a tricky situation with grace. This will demonstrate your warm and empathetic personality.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle large groups of passengers or manage stressful situations at the airport. Showing that you can think on your feet and remain calm under pressure will impress the interviewers.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Dress smartly and presentably for your interview. This not only shows that you take the opportunity seriously but also reflects the professional image expected at Bristol Airport.