At a Glance
- Tasks: Manage customer orders, monitor shipments, and ensure top-notch service.
- Company: Join Megger, a global leader in electrical testing solutions.
- Benefits: Flexible working, competitive salary, and professional development opportunities.
- Other info: Work in a dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be part of a mission-driven team that values innovation and customer satisfaction.
- Qualifications: 2 years in order administration; SAP and CRM experience is a plus.
The predicted salary is between 22950 - 28050 £ per year.
The Vacancy
We are always looking for exceptional individuals to join our multinational group of talented professionals and right now we are seeking to recruit a motivated and talented Customer Experience Administrator.
Key Responsibilities
- Create and monitor SAP ERP purchase orders and process customer orders through to delivery.
- Respond to customer quote requests and generate quotes for goods, services and repairs.
- Manage and monitor international shipments, including shipping, customs and export documentation, ensuring delivery deadlines and customer requirements are met.
- Use the Company's CRM system to record and manage customer interactions, whilst providing a professional and positive experience across all communication channels.
- Contribute to departmental KPIs, targets and service standards, whilst identifying opportunities to improve processes, productivity and performance.
Experience, Skills & Qualifications
- Minimum of 2 years' experience in a Business-to-Business order administration role.
- Experience of SAP ERP and/or CRM systems is desirable, although full training will be provided on SAP.
- Experience of goods export and an understanding of customs procedures is highly desirable.
- Strong IT skills, including a high level of proficiency in Microsoft Excel and Word.
- Well organised with excellent communication skills, a professional telephone manner and the ability to work independently, manage priorities and meet deadlines.
About Us
At Megger, our mission is simple yet powerful: to help people live confidently and work safely by harnessing the energy that powers our world.
We do this by designing and manufacturing high-quality, portable electrical test equipment that's safe, reliable, and a breeze to use.
Our customers are at the heart of everything we do. Their challenges fuel our innovation, and we're proud to be a trusted partner, someone they can rely on to help them succeed.
As a global leader, Megger operates in over 100 countries and employs more than 2,000 talented individuals worldwide.
Our industry-leading 360° Customer Service goes far beyond products-it includes software, bespoke tools, on-site training, repairs, testing services, and expert consultancy.
We're your all-in-one destination for electrical testing solutions and we'd love for you to be part of the journey.
Our UK headquarters is based in Kent, the beautiful Garden of England, offering stunning views of Dover Castle, the Kent coastline, and even glimpses of France on a clear day!
Please note: We're not in a position as a business to offer visa sponsorship, so we're unable to consider applications from candidates who require it to work in the UK.
Flexible Working at Megger
We recognise that flexibility helps people thrive.
That's why we support flexible working for all employees and welcome requests from day one of employment.
You can make up to two requests per 12-month period.
Our Commitment to Equality, Diversity & Inclusion
People are the heart of Megger, and their unique perspectives are key to our success.
We're proud to be an equal opportunity employer, embracing diversity in all its forms.
We welcome applications from candidates of all backgrounds and experiences and are committed to ensuring a fair, supportive recruitment process and workplace culture for everyone.
If you require any reasonable adjustments during the recruitment process, please let us know so we can support you.
Please note: We may close this vacancy early if we receive a high number of applications.
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Customer Experience Administrator in Dover employer: Megger
At Megger, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Group Financial Accountant, you will benefit from flexible working arrangements, opportunities for professional growth, and the chance to work with a diverse team across multiple geographies. Our UK headquarters in Kent not only provides a stunning backdrop but also a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Administrator in Dover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Megger. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Megger before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Administrator in Dover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Megger:Your cover letter is your chance to shine! Tell us why you want to work at Megger specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Megger!
How to prepare for a job interview at Megger
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
