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- Tasks: Manage guest experiences and ensure smooth operations during night shifts at our luxury hotels.
- Company: Join The Megaro Collection, a vibrant group of distinctive hotels in London.
- Benefits: Enjoy a competitive salary, flexible working hours, and a dynamic work environment.
- Other info: Great opportunity for career growth in a high-end hospitality setting.
- Why this job: Be part of a passionate team delivering exceptional 5-star service to guests.
- Qualifications: Experience with Guestline PMS and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3* hotel The California, our 33-bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49-bedroom 5* property The Megaro. Each hotel offers a unique insight to life in one of London's rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.
We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role. The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties.
The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered.
The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role). The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key.
The Night Manager will:
- Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx).
- Possess excellent presentation and interpersonal skills.
- Skilled in checking arrivals lists, credit limit reporting and cash handling.
- Knowledge of standard PC packages and computerized reservations systems.
- Proficient in handling general clerical and administrative tasks.
- Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information.
- Be flexible, will have great attention to detail.
- Possess the ability to work independently.
- Excellent command in English, both in oral and written.
- Be extremely knowledgeable about the company services, standards & products.
- Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations.
- Be commercially and financially astute.
- Provide exceptional customer service and unforgettable experience.
- Possess a strong know-how in health and safety policies and procedures.
- Be truly passionate about guests journey and will possess great attention to details.
If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.
Night Hotel Manager - The Megaro Collection in Slough employer: Megaro Hotels Ltd
Contact Detail:
Megaro Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Hotel Manager - The Megaro Collection in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Megaro Collection or similar hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! If you’re a whizz with Guestline PMS, make sure to highlight that in conversations. Bring it up during interviews or networking events to demonstrate your expertise and passion for the role.
✨Tip Number 3
Prepare for the interview by researching the hotel’s values and guest experience. Think of examples from your past roles where you’ve delivered exceptional service or handled tricky situations – this will show you’re a perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Hotel Manager - The Megaro Collection in Slough
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience with Guestline PMS (Rezlynx). We want to see how you've used it in past roles, so don’t hold back on the details!
Be Clear and Concise: We love a well-structured application! Keep your language clear and to the point. Use bullet points if you need to, and make sure your key skills and experiences shine through.
Tailor Your Application: Make your application personal! Refer to our unique hotels and what excites you about working with us at The Megaro Collection. Show us that you understand our vibe and values.
Proofread, Proofread, Proofread!: Before hitting send, give your application a good once-over. Spelling and grammar matter, especially since we’re looking for someone with an excellent command of English. Let’s make sure you put your best foot forward!
How to prepare for a job interview at Megaro Hotels Ltd
✨Know Your Guestline PMS Inside Out
Since the role requires you to be a super user of Guestline PMS (Rezlynx), make sure you brush up on its features and functionalities. Familiarise yourself with how it integrates into the guest experience, as well as any common issues that may arise and how to resolve them.
✨Showcase Your Customer Service Passion
Prepare examples from your past experiences where you went above and beyond for guests. Highlight your understanding of 5-star service and how you can create unforgettable experiences for guests at The Megaro Collection.
✨Demonstrate Your Health & Safety Knowledge
Be ready to discuss health and safety protocols, especially those relevant to hotel operations. If you have an SIA qualification, mention it, but also be prepared to talk about how you ensure compliance and safety in your previous roles.
✨Communication is Key
As the Night Manager, you'll need to coordinate with your team effectively. Prepare to discuss how you keep your team informed and motivated, and share examples of how you've successfully managed communication in past positions.