At a Glance
- Tasks: Lead and inspire restaurant teams while driving performance and delivering exceptional guest experiences.
- Company: Join a vibrant neighbourhood restaurant chain with a focus on great culture and community.
- Benefits: Enjoy 50% off meals, team socials, mental health support, and competitive salary.
- Other info: Dog-friendly environment with ongoing training and growth opportunities.
- Why this job: Be a key player in shaping the future of a beloved restaurant brand.
- Qualifications: Proven leadership in multi-site restaurants and strong commercial acumen required.
The predicted salary is between 40000 - 50000 € per year.
We’re on a mission to be the nation’s most-loved neighbourhood restaurant. Think sunshine-filled food, seriously good vibes, a team that’s got each other’s backs, and there's always a dog snoozing under someone's table. As we keep growing, we’re looking for an Operations Manager to lead from the front, own performance across a cluster of restaurants, and help shape the future of Megan’s Restaurants. This is a senior, hands-on leadership role for someone who loves people just as much as they love numbers, and knows that great culture and great results go hand in hand.
What you’ll be doing
- You’ll lead and inspire a group of exceptional General Managers, helping them run their restaurants like true business owners.
- Coach, challenge and support GMs to deliver outstanding hospitality and strong commercial results.
- Build stable, engaged teams who want to grow their careers with us.
- Own succession planning, development pathways and talent pipelines across your area.
- Partner closely with the People Team on ER matters, performance, and development.
- Make sure training is completed, standards are met, and expectations are crystal clear.
Owning your area like a boss
- You’ll have full accountability for performance across your restaurants.
- Take full P&L ownership, driving sales, margin and EBITDA.
- Analyse performance, spot opportunities, and turn insight into action.
- Ensure labour, forecasting and rotas are on point and within budget.
- Lead new site openings in your area, bringing them into the Megan’s family smoothly.
Being present (and visible)
- This is not a desk job.
- Regular site visits (both planned and surprise) to support, audit and inspire.
- Be there for peak trading, big moments and when your teams need you most.
- Run structured business reviews covering people, service, food, safety and finances.
- Create clear action plans and follow through always.
Delivering the Megan’s experience
- You’ll be a true ambassador of our brand.
- Make sure every guest feels the Megan’s magic every visit, every time.
- Champion our service standards, steps of service and elite hospitality.
- Ensure food & drink quality, consistency and menu knowledge are always spot-on.
- Work closely with Marketing and Support Office to drive local performance and promotion.
- Own food safety, health & safety and property standards across your area.
- Maintain EHO 5-star standards and ace all audits.
- Manage maintenance spend smartly while protecting the look and feel of our restaurants.
What success looks like
- Sales & EBITDA ahead of budget.
- Low management turnover and strong engagement scores.
- Clear succession plans and internal promotions.
- 100% training compliance.
- Accurate forecasting and labour control.
- Glowing guest feedback, reviews and mystery guest results.
What we’re looking for
- A confident, inspiring leader who people genuinely want to follow.
- Proven experience running multi-site, high-volume, all-day restaurants.
- Commercially sharp with a deep understanding of P&L.
- Calm under pressure, decisive, and comfortable making tough calls.
- Brilliant communicator from kitchen floor to boardroom.
- Organised, strategic and hands-on (you can zoom out and roll your sleeves up).
- Tech-savvy, especially with Excel and reporting tools.
- Passionate about culture, development and doing things properly.
Benefits
- 50% off when you dine with your favourite people.
- Plenty of fun, feel-good team socials.
- Access to our Employee Assistance Programme – free, confidential support 24/7 including mental health sessions.
- Early access to wages through Stream.
- Long service awards and celebrations – think fancy meals out and relaxing weekends away.
- Free, delicious Megan’s food & drinks for lunch every day.
- Plus all the usual standard stuff like pension contributions & 28 days holiday.
- Competitive salary, perks & the chance to grow with one of the most exciting hospitality brands in London.
- Dog friendly office and restaurants – please bring your fluffy four-legged friends to work.
- Ongoing training & real progression opportunities – if you want to grow professionally, we’ll back you through fully funded programmes.
- Get involved in new openings as we grow.
Operations Manager employer: Megan's Restaurants
Megan's Restaurants is an exceptional employer that prioritises a vibrant work culture filled with positivity and support, making it a fantastic place for an Operations Manager to thrive. With a strong focus on employee growth, competitive benefits including generous discounts, ongoing training, and the opportunity to be part of exciting new openings, we ensure our team feels valued and engaged. Join us in creating memorable experiences for our guests while enjoying a dog-friendly environment and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Get to know the company culture before your interview. Spend some time at their restaurants, chat with staff, and soak up the vibes. This will help you connect with the team and show that you're genuinely interested in being part of the Megan's family.
✨Tip Number 2
Prepare to showcase your leadership style. Think about examples from your past where you've inspired teams or turned around performance. We want to see how you can lead and motivate others to deliver that exceptional hospitality we pride ourselves on.
✨Tip Number 3
Be ready to discuss numbers! Brush up on your P&L knowledge and be prepared to talk about how you've driven sales and managed budgets in previous roles. We love a candidate who can balance people skills with commercial savvy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see how much you care about creating great experiences for guests and building a fantastic team culture.
Be Specific About Your Experience:Don’t just list your previous roles; tell us about the impact you made in those positions. Share specific examples of how you’ve driven performance or improved team engagement in multi-site environments.
Tailor Your Application:Make sure to customise your application to reflect our values and the specifics of the Operations Manager role. Highlight your leadership style and how it aligns with our mission to be the nation’s most-loved neighbourhood restaurant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join the Megan’s family!
How to prepare for a job interview at Megan's Restaurants
✨Know Your Numbers
As an Operations Manager, you'll need to be commercially sharp. Brush up on your P&L knowledge and be ready to discuss how you've driven sales and managed budgets in previous roles. Bring specific examples of how you’ve turned insights into action.
✨Showcase Your Leadership Style
This role is all about inspiring others, so think about how you can demonstrate your leadership style during the interview. Share stories about how you've coached and supported teams, and how you’ve built strong, engaged groups that thrive under your guidance.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling peak trading times or resolving team conflicts. Prepare by thinking through your approach to these scenarios, focusing on your decision-making process and how you ensure great results while maintaining a positive culture.
✨Emphasise Your Passion for Hospitality
Megan’s Restaurants values great culture and hospitality. Be sure to express your passion for creating exceptional guest experiences. Share examples of how you've championed service standards and ensured quality in food and drink, as well as how you’ve contributed to a vibrant restaurant atmosphere.
