At a Glance
- Tasks: Lead and inspire teams to deliver exceptional hospitality and drive restaurant performance.
- Company: Join Megan's, a vibrant neighbourhood restaurant group with a passion for great food and culture.
- Benefits: Enjoy competitive salary, 50% off meals, and free lunch daily, plus more perks!
- Other info: Dog-friendly environment with plenty of growth opportunities and team socials.
- Why this job: Be part of a growing brand where your leadership can make a real difference.
- Qualifications: Proven experience in multi-site restaurant management and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
We’re on a mission to be the nation’s most‑loved neighbourhood restaurant. Think sunshine‑filled food, seriously good vibes, a team that’s got each other’s backs, and there’s always a dog snoozing under someone’s table. As we keep growing, we’re looking for an Operations Manager to lead from the front, own performance across a cluster of restaurants, and help shape the future of Megan’s Restaurants. This is a senior, hands‑on leadership role for someone who loves people just as much as they love numbers, and knows that great culture and great results go hand in hand.
What you’ll be doing
- Coach, challenge and support GMs to deliver outstanding hospitality and strong commercial results
- Build stable, engaged teams who want to grow their careers with us
- Own succession planning, development pathways and talent pipelines across your area
- Partner closely with the People Team on ER matters, performance, and development
- Make sure training is completed, standards are met, and expectations are crystal clear
Owning your area like a boss
- You’ll have full accountability for performance across your restaurants.
- Take full P&L ownership, driving sales, margin and EBITDA
- Analyse performance, spot opportunities, and turn insight into action
- Ensure labour, forecasting and rotas are on point and within budget
- Lead new site openings in your area, bringing them into the Megan’s family smoothly
Being present (and visible)
- This is not a desk job.
- Regular site visits (both planned and surprise) to support, audit and inspire
- Be there for peak trading, big moments and when your teams need you most
- Run structured business reviews covering people, service, food, safety and finances
- Create clear action plans and follow through always
Delivering the Megan’s experience
- You’ll be a true ambassador of our brand.
- Make sure every guest feels the Megan’s magic every visit, every time
- Champion our service standards, steps of service and elite hospitality
- Ensure food & drink quality, consistency and menu knowledge are always spot‑on
- Work closely with Marketing and Support Office to drive local performance and promotions
- Own food safety, health & safety and property standards across your area
- Maintain EHO 5-star standards and ace all audits
- Manage maintenance spend smartly while protecting the look and feel of our restaurants
What success looks like
- Sales & EBITDA ahead of budget
- Low management turnover and strong engagement scores
- Clear succession plans and internal promotions
- 100% training compliance
- Accurate forecasting and labour control
- Glowing guest feedback, reviews and mystery guest results
What we’re looking for
- A confident, inspiring leader who people genuinely want to follow
- Proven experience running multi‑site, high‑volume, all‑day restaurants
- Commercially sharp with a deep understanding of P&L
- Calm under pressure, decisive, and comfortable making tough calls
- Brilliant communicator from kitchen floor to boardroom
- Organised, strategic and hands‑on (you can zoom out and roll your sleeves up)
- Tech‑savvy, especially with Excel and reporting tools
- Passionate about culture, development and doing things properly
Why join Megan's?
- Be part of a team that lives by our values: Team Player, Results Driven, Adaptable, Grit.
- Growth opportunities in a fast‑expanding restaurant group.
- Plenty of upskilling opportunities through our apprenticeship programs.
- Dog friendly office and restaurants - please bring your fluffy four‑legged friends to work!
- Competitive salary, perks & the chance to grow with one of the most exciting hospitality brands in London.
- 50% off when you dine with your favourite people
- Plenty of fun, feel‑good team socials
- Access to our Employee Assistance Programme - free, confidential support 24/7 including mental health sessions
- Early access to wages through Stream
- Long service awards and celebrations - think fancy meals out and relaxing weekends away
- Free, delicious Megan’s food & drinks for lunch every day
- Plus all the usual standard stuff like pension contributions & 28 days holiday
Ongoing training & real progression opportunities - if you want to grow professionally, we’ll back you through fully funded programmes.
Get involved in new openings as we grow.
Operations Manager employer: Megan's Restaurants
Megan's Restaurants is an exceptional employer that prioritises a vibrant work culture and employee growth, making it a fantastic place for an Operations Manager to thrive. With a commitment to team support, competitive salaries, and unique perks like a dog-friendly environment and generous dining discounts, we foster an atmosphere where every team member can flourish while delivering outstanding hospitality. Join us in shaping the future of our beloved neighbourhood restaurants, where your leadership will be valued and your career can truly grow.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Get to know the company culture before your interview. Spend some time on their website and social media to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of the Megan's family.
✨Tip Number 2
Prepare some questions that reflect your understanding of the role and the business. Ask about their approach to team engagement or how they measure success in their restaurants. This shows you're not just looking for any job, but you're keen on making a real impact.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've coached teams or turned around performance. Being able to share these experiences will demonstrate your hands-on approach and inspire confidence in your ability to lead.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It’s a chance to reiterate your excitement about the role and remind them why you’re the perfect fit for Megan's.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! We want to see how much you care about creating great experiences for guests and supporting your team.
Be Specific About Your Experience:Don’t just list your previous roles; tell us about the impact you made in those positions. Share specific examples of how you’ve driven results or improved team culture in your past jobs.
Tailor Your Application:Make sure to customise your application to reflect our values and the job description. Highlight your leadership style and how it aligns with our mission to be the nation’s most-loved neighbourhood restaurant.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Use clear language and structure your application well, so it’s easy for us to see why you’d be a great fit for the Operations Manager role.
How to prepare for a job interview at Megan's Restaurants
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate a solid understanding of P&L and financial metrics. Brush up on your financial acumen and be ready to discuss how you've driven sales and managed budgets in previous roles.
✨Showcase Your Leadership Style
This role is all about people, so be prepared to share examples of how you've coached and developed teams. Highlight your ability to inspire others and create a positive culture, as this aligns with the values of Megan's Restaurants.
✨Be Ready for Real Scenarios
Expect situational questions that test your problem-solving skills. Think of specific challenges you've faced in multi-site management and how you turned them into opportunities. This will show your strategic thinking and hands-on approach.
✨Emphasise Your Passion for Hospitality
Megan's is all about creating memorable experiences for guests. Share your passion for hospitality and how you've ensured high standards in service and food quality. This will resonate well with the interviewers and show you're a great fit for their culture.
